# I won’t tolerate shit content!

Why? Let me explain.

For the first time in history, in 2018 more content was published every day than there were humans to read it. At the start of 2020, only 9% of web pages got any organic traffic according to Ahrefs.

And then Covid-19 happened, the first default for many businesses was to pummel content channels. People started pouring time and attention into content as the only way to maintain traffic and customers noticed. Thanks to the pandemic, 2020 open rates for email campaigns outstripped 2019 numbers for virtually every industry.

What’s the result, noise! Many of us have become cynical, we simply don’t believe the claims ‘this book will change your life’ . We scroll past ‘5 tips to supercharge your business’ and we’re apathetic to the enormous discount offers.

To get beyond the superficial glance, content now has to hit us between the eyes, it needs to inform, stimulate and create an emotional or even physiological response.

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Things are now even more competitive than ever. 15-year-olds are now generating millions more views and followers than brands. In this climate, there is no reliance on blanket approaches, and pushing out content without proper planning is just a waste of time, actively harming your brand by irritating your audience. Forward-thinking brands are adapting to smarter methods of finding out what their audience really needs and wants from them, such as the desire for individualization. As humans we affiliate more closely with people rather than blanker ads, trusting in people rather than brand messages, hence the rise in influencers.

It’s time to start transforming your content.

## 1. Gather metrics with meaning

Stats and metrics without insight are useless. This is the main problem with conventional ways of measuring engagement, like relying only on Google Analytics.

You could see a spike or a dip in conversion and take a guess at what caused it. Maybe that social media post didn’t hit right. Maybe that webform isn’t responsive enough. Maybe it was something else. Without probing more deeply into what your customers are feeling, you have no way to know.

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Today we can produce tests fairly easily, but you need to devise a meaningful testing framework that accurately shows the effect of the different styles, formats, or positions of content on your net results.

Deep customer insight is the only way to truly understand what your customers are feeling as they engage with your content - or why they choose not to. Neuroscience and customer testing are techniques worth investing in to deliver meaningful, actionable insight around your customer's motivations to purchase, emotions to engage, and behavioural responses.

## 2. Focus on video content

HubSpot (2020 Global Survey), found that video is the most popular emerging content strategy, overtaking blog content by a fair mile. Two-thirds of internet traffic now streams video, that's because we are getting lazy! In a world full of short attention spans, 80% of customers would rather watch a video from a brand than read a blog post.

The advantage? Creating a buzz, engaging the emerging behaviour of spontaneous attraction, targeting the customer to engage with impulse and FOMO. With access to acute understandings of how to engage these customer behaviours, likes and dislikes, businesses can improve the effect of what and how they say things. It’s crucial to align your proposition with a style and format that resonates with your audience profile.

And there is no excuse, most of the major content channels actively encourage video use, live or on-demand. Depending on your audience you have a wealth of opportunities at your disposal. Just remember, customer’s are lazy, so stick to shorter videos, which get more views, so for maximum impact try to cut out the fluff and focus on a few core messages only.

## 3. Optimise your site for Google’s latest update

You may have great content, but is it easy to find and navigate through? This isn’t just important for your customers anymore. Since the May 2021 Google algorithm update, your site’s usability is now a factor on whether or not you rank. In other words, it’s now twice as important to invest in UX.

We see it alot, where a business claims their content is simply not working, yet in reality the solution is very simple - wayfinding. Using Information Architecture principles ensures you position your content in the right part of the customers journey, according to their decision making.

And then you are down to optimising the fundamentals, making sure all content is responsive for all screen sizes, fast load times as your customers won't wait and cracking down on what Google is calling ‘intrusive interstitials’ - that is, anything that makes your content hard to read (think pop-ups or large sections above the fold).

## 4. Explore conversational marketing

Forbes has called it ‘the new direct marketing’, but what exactly is conversational marketing? It’s a method that involves personalising the customer’s journey using conversational language, rather than marketing jargon, and putting interaction at the top of the priority list.

Live chat, chatbots, and conversational AI are all examples, but even older tech can be used. Domino’s embraced text messaging and integration across multiple channels for their Domino’s Anyware conversational marketing strategy. Meanwhile, international florist 1-800 Flowers saw massive success with Facebook’s branded chatbot function and integration with Amazon Alexa. These are all methods to once again get through to the impatient and time-poor customer.

With AI getting smarter and customers becoming more switched on and skeptical of traditional marketing methods, conversational marketing is set to be on the rise.

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5. Provide genuine value by tapping into your customer’s emotions
It has never been easier for your customers to ignore you. Interrupt their scroll too many times with the contents of their abandoned shopping cart and they can choose to never see your ads again.

So, what can you do about it?

With the days of a captive audience firmly behind us, now is the time that you have to provide real value in exchange for your audience’s attention.

Value could be: 1. A feeling of security, inspiration, or joy 2. Entertainment 3. Useful and actionable information etc. etc.

No matter what your product is, never stop asking ‘why would someone choose to engage with this?’

Providing real value to your customers and building emotion into the decision journey is absolutely essential. By identifying the emotional triggers accessible to your brand and mapping these triggers across the best channels and touchpoints, you can get the responses you need to create great content.

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So stop pouring time and money into ineffective content
The brands of the past didn’t spend much time considering their audience’s motivations for viewing their content and - crucially - for choosing to engage with it. That’s because it wasn’t a choice in the same way it is today.

In the new reality of ad blockers, unsubscribes, and personalisation, you can’t afford to be left behind. Build your plan:

- Audience: Who am I talking to, what do they want, like, and need?
- Channels: Where will I access the majority of my customer types?
- Substance: What formula is right for my customers; static, video, live
- Brand: Build on an identifiable brand tone, look, and style
- Continuity: Maintain a discipline around the frequency of your content program.

The underlying fact is that people build trust in regularity, but they also build familiarity and depending on your subject it could take a number of views before someone commits to engage.

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Stop tolerating shit content.


>“First rule of usability. Don’t listen to users. Pay attention to what users do, not what they say.” Nielsen Norman.

Many companies use self-reporting to understand people’s opinions, motives or experiences. It can be qualitative, such as interviews, or quantitative, such as surveys or questionnaires.

Self-reporting is effective at revealing how people perceive their own thoughts, beliefs and behaviours, making it attractive to marketers seeking to understand how to tap into customers’ reflective emotions. It can reveal people’s subjective perspectives, worldviews and relationships, and allow behaviour to be contextualised, which in turn enables the understanding of their reflective emotions on a subject.

There is no better approach to gleaning your participants’ experiences as they understand them, as it allows the development of branding, messaging and websites which resonate with the customers, addressing their emotional needs and wants, and leading to improved conversion rates. Cost-effective and simple to conduct, all you need are willing customers or prospects to talk to.

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**However, there are caveats.**

Self-reporting can fall victim to cognitive biases. Participants may exaggerate, under-report or straight up lie about their behaviours or experiences to tell you what they believe you want to hear (social desirability bias). They may miscalculate or misjudge their future behaviour in hypothetical situations (projection bias). They also may simply misremember past experiences (recall bias), even if they believe they’re being truthful. The result – your strategy, targeting and messaging are built on false data and an inaccurate representation.

However, all is not lost. Emotional Ignition’s ™ technology and research capabilities allow the removal of cognitive biases by designing questions which are as non-assumptive as possible, producing precise, meaningful research outcomes. So instead of leading with “Would you rather use the old version or this improved version of the website?”, we might instead ask “Which version of the website would you rather use?”

**For example**

We asked 346 people to report on their beliefs, feelings and behaviours around health and natural health supplements. To reduce bias, the questions were asked in different ways about the same belief/behaviour multiple times within the survey. Participants answered using a Likert scale indicating their strength of agreement or disagreement with each statement (e.g. “I happily pay a higher price for improving my health”). Outputs were fed into a Structural Equation Model that mapped and weighted variables (e.g. hedonic motivation) based upon their impact on purchase behaviours within this particular product space.

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Digging deeper, we used another self-reporting method with 20 additional participants: semi-structured interviews. Participants were asked to tell the facilitator about previous purchases of natural health supplements, and their impact. Questions were phrased as neutrally as possible, creating space for the participants to report their organic thoughts and feelings while reducing potential for social desirability bias.

These self-report methodologies were triangulated with website analytic data, Amazon review data, and comprehensive literature review data, ensuring accuracy and integrity.

It was revealed that customers are more likely to purchase products to help improve and positively influence their future health, than to solve a current health issue. We therefore advised our client to shift their messaging, product, and website design focus from curative health to preventative health. This better reflected their customers’ views, driving increases in both sales and loyalty.


>“People don't think how they feel, they don't say what they think, and they don't do what they say.” David Ogilvy

Hence, rather than asking participants what they might do under certain circumstances, encouraging projection bias, we ask them to describe when they have dealt with that particular situation. Since people typically repeat their past behaviour, this offers a better predictor of future behaviour than asking what they think they might do. You may now be thinking, “but surely this could also be impacted by recall bias!” - and you’re right! To reduce the risk of recall bias, we screen for participants who have recently practiced the desired behaviour (e.g. purchasing a certain product) to ensure their memories are reliable.

![Self reporting techniques video](https://pome-backend.fra1.digitaloceanspaces.com/ceb1d6dac08181797256609273db0482.gif)

Finally, and importantly, at Emotional Ignition™ we never rely on self-reporting alone. We believe strongly in triangulating data with other methodologies to help further remove bias and ensure integrity in our results. Self-report data becomes much stronger when coupled with physiological data and/or observational data, and vice versa.

To find out more about our methodologies and research techniques - talk to one of our team.

[Get in touch](/contact)

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Self reporting techniques, are they damaging your research?


In the fast paced world of business, where success is a constant pursuit, there lies an exciting path paved with innovation, creativity, and the relentless quest to understand and cater to customer needs. This exhilarating journey is none other than User Experience (UX) Optimisation, a critical aspect of business strategy that holds the key to unlocking higher conversion rates. In this article, we will explore how UX optimisation has become the catalyst for businesses to thrive in the digital age.


**1 - Setting the Stage**

In the digital landscape, the customer is the central character, and their journey through a website or application is akin to embarking on an epic adventure. UX optimisation serves as the compass that guides this expedition. It focuses on enhancing the usability, accessibility, and overall satisfaction of users, ensuring they have a seamless and captivating experience.

But….

Just like a skilled archer aiming for the bullseye, businesses that invest in UX optimisation have a significant advantage over their competitors. A study by Forrester Research, shows that every dollar invested in UX design yields a return of up to $100. That's a staggering 9,900% ROI. With that in mind, streamlining user interfaces, creating intuitive navigation, and personalising interactions help to create a lasting impact on visitors, enticing them to stay longer, explore further, and, most importantly, convert into loyal customers.


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**2 - The Battle of First Impressions**

First impressions are everything. A poorly designed website or app is like a castle with a crumbling façade, repelling potential customers away. On the contrary, a visually appealing and user-friendly interface acts as an inviting gateway, beckoning customers to enter and discover what lies within. Businesses that heed the importance of UX optimisation win the battle of first impressions and gain a head start towards higher conversion rates.


**3 - Empathy and Understanding**

Every great tale has a protagonist, and in this narrative, the customer takes the lead. UX optimisation is not just about flashy graphics or fancy animations; it is about empathy and understanding. By delving deep into customer behaviours, pain points, and preferences, businesses can create tailored experiences that resonate with their audience, forging a strong emotional connection and fostering brand loyalty.


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**4 - Thriving in the Mobile Era**

The digital landscape is ever-evolving, and the mobile era is in full swing. Mobile devices have become the trusted companions of consumers with nearly 60% of all Online Searches being carried out by mobile, and businesses must now adapt to this new frontier. UX optimisation in the mobile realm demands responsive design, thumb-friendly interfaces, and lightning-fast loading times. For example, a Google study reported that 61% of users are unlikely to return to a mobile site they had trouble accessing. Those who embrace this challenge can be sure to witness their conversion rates soar to new heights.


**5 - Navigating the User Journey**

In the exciting adventure of UX optimisation, the user journey is the roadmap that guides both businesses and customers. By carefully mapping out each touchpoint and interaction, businesses can eliminate roadblocks, enhance usability, and create a smooth and delightful expedition for their users. The result? A higher likelihood of reaching the coveted destination - the conversion point.


![The UX adventure (2).png](https://pome-backend.fra1.digitaloceanspaces.com/e3a81c7c2ad71fff32c642b8dcbed3fb.png)

**6 - Building Trust and Credibility through UX**

In the realm of UX optimisation, trust and credibility are precious assets in a digital world full of scams and cyber threats. UX optimisation plays a vital role in building trust between businesses and customers through secure payment gateways and transparent communication. Crafting a seamless user experience strengthens credibility, fortifies reputations, and fosters unwavering confidence in this epic saga of digital adventure.


**7 - Conclusion**

As the story draws to a close, one thing is clear - the thrilling journey of UX optimisation is an unending pursuit of perfection. In a business-oriented world, where conversion rates are the ultimate prize, understanding and catering to the needs of customers is the key to success. The importance of UX optimisation cannot be underestimated. It is the magical thread that weaves together businesses and their customers, creating extraordinary experiences and propelling businesses towards the pinnacle of triumph. So, dear reader, let this tale inspire you to embark on your own UX optimisation odyssey and unlock the boundless potential that awaits. May your conversion rates soar and your business reach new heights. Happy optimising!


If you would like to begin your own adventure into UX optimisation check out [UX Pulse](https://pomegranate.co.uk/pulse?utm_content=252530354&utm_medium=social&utm_source=linkedin&hss_channel=lcp-971809), our go to solution for UX optimisation.



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The Voyage to UX Optimisation

The apparent signs of an economic downturn are making its presence felt inside both boardrooms and households these days, manifesting in the form of rocketing interest rates, the rising cost of living, supply chain disruptions and much more. 

Businesses are feeling the pinch as budgets tighten and as a result, transactions have to be deliberated hard to gauge the ROI as well as the direction of the economy before being signed off. 

At the consumer level, though, the pandemic's compounded effects and a changing digital landscape mean that the[ consumer’s appetite for a quality online shopping experience remains strong](https://www.ons.gov.uk/businessindustryandtrade/retailindustry/articles/howourspendinghaschangedsincetheendofcoronaviruscovid19restrictions/2022-07-11). Global e-commerce is set to grow at a percentage point increase each year. This is further evidence to show that even in the face of an economic downturn, there is always a demand for quality products and services that continue to remain competitive and perform well. 

### So what does this mean for digital experiences?

As economies tighten, every company will set their sights on providing its customers with an unparalleled digital experience for business survival. After all, no brand can afford to risk a bad customer experience or a disengaged audience base in this economic climate!

This is why even small incremental changes that are thoughtfully designed can have a massive impact on how customers engage, convert and remain loyal to the brand. 

![AdobeStock_563988706.jpeg](https://pome-backend.fra1.digitaloceanspaces.com/a1a1e901b4059a831f15f1ba77351e4d.jpeg)

In order to be able to achieve this, it is imperative for brands to accurately understand their customer’s context, behaviour, motivations and needs to be able to effectively build trusting relationships with their customers and deliver what they want. 
**So how can businesses that want to continue evolving their needs and customer experience do more with less money, time & resources?**

**_Introducing Rapid Research_**

Rapid research involves a structured and systematic approach to conducting research quickly and efficiently without raising high costs. In addition to providing essential customer insights, rapid research allows businesses to target quick wins and opportunities through efficient research and testing cycles. 

Here are some specific ways that rapid research can be beneficial for companies who want to ‘make their digital assets sweat’:


**1. Prioritising resources:** Rapid research can help companies identify the most critical areas of their business, allowing them to prioritise their limited resources where they are most needed.

**2. Reducing costs:** By conducting research quickly and efficiently, companies can focus on immediate priorities and reduce the costs associated with traditional research methods, such as conducting extensive interviews or surveys.

**3. Identifying new opportunities:** Rapid research can help companies identify new opportunities for growth and expansion, even in a recessionary environment, allowing them to make strategic investments in their business.

**4. Improving decision-making:** By having access to tangible customer insights, companies can make informed decisions, even in the face of budget cuts and economic uncertainty.

![AdobeStock_316503409.jpeg](https://pome-backend.fra1.digitaloceanspaces.com/e11f35a4ebf3dd976727c878416dc6ea.jpeg)

Given its nature and process, Rapid Research seems best suited for tactical projects where designs and assumptions are tested and validated. Therefore, your Rapid Research framework would be most efficient in terms of time, scale and budget if it utilised the methodologies below: 

**Usability Testing:** An in-person or remote observation of participants in a live setting to understand the behaviours, goals, pain points and motivations that they may experience when using a product or service. 

**Interviews:** A shorter version of the traditional interview that centres around asking focused questions to understand the users’ experience, feelings or sentiments around new or improved products or services

**Concept Testing:** Sharing and testing early stage or new ideas through prototypes or even sketches with participants to understand reactions and responses to it

**Here’s the framework that Google uses for a 1 - week sprint:**

![1_rSbZ_TTddaIGNxDtjLjiBA.png](https://pome-backend.fra1.digitaloceanspaces.com/19be06a79c1c5a9c5fafc4a8561c1fcc.png)


Overall, if you are an SME that is looking for ways to be agile, efficient yet innovative, setting up a Rapid Research framework might just be the way to do it. It could be the integral research tool that could provide immeasurable value to businesses of all sizes, but especially smaller businesses that want to make informed decisions, respond to market changes, and identify new opportunities for growth, all while reducing costs and improving the bottom line. 


Check out our [research projects](https://pomegranate.co.uk/our-work)










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Could Rapid Research be a game-changer for smaller businesses?

In today's digital landscape, where attention spans are shorter than ever, businesses are constantly seeking innovative ways to engage and retain their customers. One such approach that has gained significant popularity is gamification. Gamification serves as a way to not only enhance user engagement but also drives motivation, learning, and overall customer satisfaction. 

In this series of articles, we will explore the concept of gamification and go through all the in’s and out’s. 

**What is Gamification?**

Gamification refers to the process of incorporating game-like elements into non-game scenarios. It leverages the innate human desire for competition, achievement, and reward to enhance user experiences. While games typically feature elements like points, levels, challenges, and rewards, gamification adapts these mechanics to contexts such as websites, applications, e-learning platforms, and even physical products.

**Benefits of Gamification in Digital Design**

There are several benefits businesses can gain from utilising gamification theory in enhancing their digital experience.

The first of which is **enhanced user engagement.** Gamification captivates users by making the product more enjoyable and immersive. The inclusion of game elements provides a sense of fun and excitement, which  increases user engagement and time spent on the product, which translates to an increase in up-sell revenue by up to 38%. As well as this it can lead to an **increased motivation and behaviour change.** By using rewards, badges, and achievements incentivise users to adopt desired behaviours or complete specific tasks. By creating a sense of progress and accomplishment, gamified products can motivate users to achieve their goals.

Gamification can also lead to **improved learning and skill development.** It has proven to be an effective tool for learning and skill development. By incorporating educational content into a game-like environment, users can acquire knowledge and develop new skills in an engaging and interactive manner. Furthermore, what gamification allows businesses to do is gather valuable **data and insights.** By tracking user interactions, progress, and preferences, companies can gain insights into user behaviour, preferences, and pain points. This data can then be utilised to refine product design, personalise user experiences, and make data-driven decisions.

Finally, gamification allows you to build **customer loyalty and retention** at a much faster rate than compared to normal methods. This is due to it  fostering a sense of loyalty and attachment to a product. Users who are engaged and rewarded are more likely to remain loyal, leading to increased customer retention and reduced churn rates.

**Gamification Techniques**

There are several techniques that designers employ to incorporate gamification into their products. Let's explore a few of the most common ones:

**Points and Leaderboards:** Implementing a point system and leaderboards allows users to earn points for completing tasks or achieving milestones. This fosters competition and encourages users to strive for higher rankings, thereby increasing engagement and motivation.

**Badges and Achievements:** Similar to points, badges and achievements serve as visual representations of a user's accomplishments. They provide a sense of recognition and accomplishment, driving users to explore and engage more deeply with the product.

**Progression and Levels:** Dividing a product into levels or stages enables users to unlock new content, features, or challenges as they progress. This approach creates a sense of advancement, encouraging users to stay engaged and complete tasks to reach the next level.

**Challenges and Quests:** Integrating challenges and quests within a product can make the experience more interactive and exciting. By presenting users with specific goals and tasks, it encourages active participation and stimulates problem-solving skills.

**Case Studies: Successful Implementation of Gamification**
![Duolingo.jpeg](https://pome-backend.fra1.digitaloceanspaces.com/5c35ca7e54529ffb3f1d9161fbc92ba4.jpeg)
Numerous companies have successfully integrated gamification into their products and witnessed remarkable results. One notable example is Duolingo, a language-learning platform that employs gamified techniques such as points, levels, and streaks to motivate users to learn and practice languages consistently. This approach has made language learning a fun and addictive experience for millions of users worldwide. Which has meant not only increased user engagement but also great word of mouth marketing, which has allowed it to gain viral success due to its gamification mechanics. 

**Conclusion**

Gamification in product design has emerged as a powerful tool for engaging and delighting users. By tapping into the inherent human desire for achievement, competition, and reward, companies can create immersive experiences that drive motivation, learning, and customer satisfaction. 




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Gamification  Levelling up your Experiences

When we look at our lives, it can be easy to forget that they are made up of little moments. But when we look back at our memories, at the pivotal points that changed everything, it is these micro moments that define us. As customers, we like to shop around and look online even when we are buying offline. Finding the subtle details of a digital experience can make the greatest difference between us purchasing or not. 

According to research by Google, 91% of people look up information on their smartphones while in the middle of a task and 82% consult their phones while they're standing in a store deciding which product to buy. One in 10 of those end up buying a different product than they had planned.

How often do you start looking at something, only to be distracted and come back later on another device? In short, gone are the days of a linear customer journey. Nowadays, people dip in and out of the process at convenient moments - hence the importance of crafting intentional, memorable and effective micro-moments through behavioural CX design.

There are 4 types of micro-moments we have to consider when analysing the user journey. 

1. **I-want-to-know moments:** When someone is exploring or researching, but is not necessarily in purchase mode
2. **I-want-to-go moments:** When someone is looking for a local business or is considering buying a product at a nearby store.
3. **I-want-to-do moments:** When someone wants help completing a task or trying something new.
4. **I-want-to-buy moments:** When someone is ready to make a purchase and may need help deciding what to buy or how to buy it.

So how do we address these micromoments within the user journey? 

### 1. Use the Peak End Rule

Think back to the last time you watched a movie. What feeling did you come away with? Chances are, when you look back at it, the parts that stick out to you are the peaks, that is the best or worst points of an experience, as well as the end. Psychologists call this the Peak End Rule and have shown that the human brain tends not to remember the whole experience when evaluating an experience, but those particular defining moments.

So if you want to design memorable experiences into your CX journey, then use the peak end rule. You should fill out any negative pits in your journey first, as one negative pit can throw the whole experience off. Then focus on creating peaks through the elevation of one’s sensory experience, and through breaking the script in a way as to create a memorable moment, especially towards the end.


>PWC found that 32% of all customers would stop doing business with a brand they loved after just one bad experience. 

An example of this is Overclockers, a custom PC company who always ship their computer components with a surprise treat. By placing an unexpected (and inexpensive) bag of haribos in their boxes, they not only create a moment of sensory elevation but also break the script in a memorable way, that means that customers will talk about them. A great way to boost sales through word of mouth marketing.

![Haribo.jpeg](https://pome-backend.fra1.digitaloceanspaces.com/202931b99d648235c86160f3d43bcd5d.jpeg)

### 2. Invest in brand awareness micro-moments


>69% of online consumers agree that the quality, timing, or relevance of a company's message influences their perception of a brand. 

That’s why you should design your content marketing strategy to meet your customer's **I-want-to-know moments**, delivering them information that they will find valuable when they are still in an exploratory mode, this helps to keep you front of mind. 

You can also help customers in their **I-want-to-go moments** through store locators by using post codes finders to easily direct them to your local store, or to business vendors selling your products. That’s because, according to Nielsen, 70% of smartphone shoppers use a store locator to arrange their shopping trip.

In a **I-want-to-do moment**, you should make sure that the ability to get help or to find what it is they are looking for, is as frictionless as possible. Consider using natural language processing to optimize search or using data driven product or help recommendations.

Finally, for **I-want-to-buy moments**, use UX audits and user testing to work out if your information hierarchy and navigation is optimized and utilise behavioural UX to create a frictionless flow whilst blocking out all distractions for your customer’s streamlined purchase journey. 

### 3. Don't mix moments

It is very important to be intentional with your CX design and not to mix moments. For example, you wouldn’t want to mix **'I want to know' moments** with **'I want to buy' moments** e.g. forcing customers to sign up for a newsletter in order to complete their purchase, or overselling in your blog posts, newsletters and social. 

By analysing your customer’s journey, you can identify the particular micro-moments your customers will be in and when. This allows you to be much more strategic and intentional about meeting your customer’s needs at the right time, with targeted content or microinteractions that can help someone make a purchase. 

Within behavioural UX, we try to deliver well timed ‘hot-triggers’ in the path of motivated people. For instance, a well timed deal for a first time customer, when they are about to click off your e-commerce store, but have something in the basket, can be the push that is needed to create a loyal customer. You should however, avoid the dangers of using brand awareness tools incorrectly e.g. overuse of PPC, remarketing to customers who have already converted.

### 4. Be consistent but flexible across devices

Whilst its important to keep a consistent brand, look and feel across devices, in some cases, it might be highly beneficial to consider a differentiated experience depending on the device. For example, Fitbit's ecosystem considers the typical tasks users engage in on different devices and puts the features and functions that are used most for desktop and for mobile, front and centre in the versions for their respective devices. 

That is to say, it is vital to consider not just which device the customer is using at a time, but also why your customer is accessing your app or website in that particular way at that particular time. Once you know why, you can then meet their needs, creating happy customers and generate more sales. 

![Screenshot 2022-06-21 at 16.38.07.png](https://pome-backend.fra1.digitaloceanspaces.com/20035ec758b9653eac2259ac39374ae1.png)

### 5. Be there when they need you

Customers expect convenience more than ever before and will default to the product which offers them that. In many cases, they will do this even if it's more expensive - such as with the growing number of brands like Getir offering instant grocery delivery at much higher prices than a trip to the store. That’s why it’s important to be there for your customers when they need you most.

For example, Hyundai recognised that customer journeys began online but ended at a dealership. But getting to the dealership was consistently an issue for customers. That's when they started offering test drives not just in their dealerships but also at customers' homes, offices or other spots - resulting in massive success for the company.

So how do you leverage the power of micromoments to increase sales? 

When delivered correctly, and in accordance to specific touchpoints across the user journey, micromoments are a very powerful way to engage brand loyalty and increase conversions. There are so many personalised ways that you can leverage these micromoments in a way that is unique to your brand. 

Unsure how? Get in touch today. 







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5 ways to Leverage Micro-moments for increased sales

Designers have for long used a simple but highly effective tactic to capture their audience’s attention on websites and advertising - showing the faces of real people. This is because humans are especially prone to paying attention to faces. We find the reason for this when comparing a human brain to the brain of a chimpanzee: The two main brain areas most important for vision (the parietal and nonprimary visual cortex) are enlarged by a factor of 2.5 in humans, including significantly bigger face-selective activity in the fusiform gyrus, indicating that identifying and focusing on faces has been crucial in our evolutionary history. Because of this, it is not surprising that neuroscience and psychology studies have shown that nothing captures attention as readily as a human face directly looking into the camera, making eye contact with the viewer. This is why print magazines prominently feature pictures of people doing exactly this - it is a tried and tested technique.

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### **The need for differentiation.**
However, with the rise of stock photography, so many companies have turned to using real human faces that, especially in the last years, we have witnessed a shift towards using illustrations instead. This happened because companies have an ongoing need to differentiate themselves from competitors, and to signal the quality of their brand and products to current and prospective customers. After all, there is no way a leading brand can visually communicate why their products or services are worth a premium price, compared to smaller and cheaper alternative brands, if they all use comparable stock imagery.

###**The rising popularity of illustrations and animations.**
Illustrations and especially animations are more exclusive, as they are costly to create. Consumers now have a keen eye for detail, and can easily tell the difference between a template and an original design, based on their quality and product fit, meaning there is a higher barrier to entry in almost all markets, but especially eComm.  Established brands, have started to create a highly recognisable look, which still leverages the quirks of human psychology to engage audiences, but also creates distinctiveness from their competitors.

### **The new digital aesthetics.**
Meta, formally known as Facebook, has undergone such a transition, and has rebranded not just in name, but also through developing an in-house illustration style known as Algeria (Spanish for “joy”), which now make the company immediately recognisable. In fact, Meta’s use of flat shape-based art combined with abstract characters featuring unusual skin tones, elongated limbs and exaggerated proportions, has become so successful that it has started a trend that has defined digital aesthetics.

![Facebook.webp](https://pome-backend.fra1.digitaloceanspaces.com/94fd4a04c24c0b0068bf8712c75e6101.webp)

Other big companies like TikTok, Adobe, Google and Apple have also followed suit, featuring somewhat similar illustrations. Again, realistic depictions of humans have been ditched in favour of abstract, bold and highly stylised illustrations, featuring humans with highly variable body proportions, as to direct the attention of the viewer to the part of their body which features the product, which engages focus and increases the likelihood that the user will explore further.  

![Screenshot 2022-06-21 at 15.50.23.png](https://pome-backend.fra1.digitaloceanspaces.com/0bb9926d2efd090dccf5290a776741f5.png)

### **Will machine learning affect the value of illustrations?**
 
However, the tides might be shifting once more. In recent years, we have seen impressive progress in machine learning applied to image generation. Leveraging architectures originally developed for natural language processing (NLP - the automated ability to evaluate text and generate novel passages), OpenAI have shown off capabilities of their DALL-E 2 model, which has been trained on vast libraries of tagged images, and is able to create both photorealistic images and high-quality illustrations based on text commands. With the ability to create elaborate original illustrations, pictures and even web designs with just a single sentence as input, this democratises access to what was previously a mark of exclusivity.

![Screenshot 2022-06-21 at 15.52.13.png](https://pome-backend.fra1.digitaloceanspaces.com/615eab16d1e33f7bcecc84d99e5d0bc3.png)

**###So what is next for web design?**
 
We can expect that the value of illustrations will decline as image generation models like OpenAIs DALLE2 or the more recent Imagen by Googles’ DeepMind become more readily available. Their capabilities will increase, extending towards animations, and they will be able to keep consistent styles throughout multiple image generations, so you can keep consistent branding across your site or ads. However, what will remain important is an attention to consistent design principles which are the basis for these prompts. These require an understanding of context, human psychology, current market trends and consumer demands - things which are at present beyond the capabilities of image generation systems. 
 
This brings us back to our original question: **how will ML continue to impact design?** The answer is a “it depends”. It depends on your business, market sector and your target audience. New tools, powered by ML, will make it extremely easy to copy existing aesthetics or generate novel output with just a single click. However, this is no substitute for genuine understanding of how to best leverage design to connect with your customers and boost your business success! 

**But don’t just follow the trends…**
While new tools will aid creatives in crafting a new look for your brand, what exactly that new look should be will depend on human insight generated by in-depth research. 
 
Need help in understanding the design look that’s best suited to the needs of your customers and for your business growth, get in touch with us today. 



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How is Machine Learning going to impact web design? 

Universal Analytics has been the most popular digital analytics software for many businesses, providing valuable insights into performance tracking and helping brands to craft and adapt their digital strategies.

Recently, Google has started transitioning to the next generation of its platform, Google Analytics 4 (GA4). From July 1st 2023, all previous versions of GA will no longer be supported and fundamental data tracking will no longer be processed. 

**So it's time to start switching!**

The pressure is on for all marketers, digital managers and data crunchers to upgrade before they start to see a dip in their data and lose sight of how their digital experience is performing.

**So what advantages will GA4 bring to your business?**

![E02584187-Google-GMP-Future-of-Analytics-B.max-1000x1000.png](https://pome-backend.fra1.digitaloceanspaces.com/b9707eb8359b811cce421a71ba392fd8.png)

### POWERFUL EVENT TRACKING

One of the biggest advantages of GA4 is the ability to define a greater number of parameters to automatically categorise user interactions. These so-called “events” will now provide us with a greater level of detail on the user's journey and interactions. There are now up to 25 user-defined parameters included in a single event! 

This is powerful, because it allows for the tracking of actions which would not have been possible in GA3, such as scroll tracking, video tracking, file download tracking, or site search tracking, giving you a deeper understanding of the actions and journeys your user is taking online, meaning you can make changes and decisions with confidence. 


### SAY GOODBYE TO COOKIES

The big changes to GDPR, made GA reliant on receiving consent from cookies to track user’s website interactions. GA4 has received a considerable upgrade, and is now able to “fill in the gaps” of user consent, by using machine learning to make best guesses based on interaction data. This means that you can still make some good educated guesses on what your website needs to improve, even when barely any actual traffic is recorded. 

You can think of these as predictive metrics, powered by machine learning, telling you which interactions on your website are most likely to lead to a conversion. Which is huge if you want to improve business growth from your online experience. 

### BIGGER GOALS

In previous versions of GA, what was once referred to as “goals” is now called a “conversion”. Aside from the name change, “conversions” are now also much more flexible. Whereas UA allowed for a maximum of 20, GA4 allows users to set up to 30 distinct conversion goals. 
This includes big so-called macro-conversions like a successful purchase, and all the little micro-conversion steps leading up to it on the digital journey. This means greater granularity in tracking different kinds of conversion targets at the same time, giving you deeper insight into your business performance. 

Going beyond this, GA4 also allows you to stack necessary preconditions for what counts as a successful conversion. For example, While UA allowed you to define a conversion as a specific page view or user interaction, it was not possible to define it based on both requirements simultaneously. GA4 on the other hand allows you to do just that, meaning you can better map the various interactions and pages, to gain a deeper analysis of the missed opportunities for increasing conversions and reducing bounce on your site.  


### A CLEANER LOOK

![Google_Analytics_new_reporting.gif](fra1.digitaloceanspaces.com/pome-backend/6e9f0d2a1a52dca9ada3e14abb3b0032.gif)

The most obvious change is GA4’s clean, simple presentation of data. Whereas GA originally split data into a sometimes overwhelming and confusing subdivision of tabs and subcategories, GA4 presents the most important data in one single overview section, allowing the user to click on each information panel to display a more detailed breakdown. On top of that, the GA4 homepage is now completely customisable, so you can craft it according to your own specific requirements, this will make tracking easier and more digestible for everyone! 


### BETTER USER TRACKING
The original UA made an attempt to show cross-device user tracking, although it was a pain to evaluate and calculate, as it didn’t synchronise with normal tracking properties. It used 3 different parties to understand what was happening across both mobile and desktop devices, which led to duplicated and uncontextualised data. 

You’ll be pleased to hear that with this upgrade, we are promised to see better cross-device and cross-platform interactions. With better connection of data to the user identification, GA4 can now establish a much more definite single user journey. This will be a huge help to UX’ers and web managers to understand the fundamental journeys of different personas across the site and their devices. 

### **So when are you going to make the move?**

With more powerful tracking, an automatic method to “fill in the gaps”, a cleaner and more customisable dashboard and cross-device user tracking, GA4 is full of useful improvements that make switching very much worthwhile.  Not only will it provide a more accurate analysis of your users and their actions online, but it will give you a better understanding of improvements and optimisations needed to your digital experience, to improve your conversions. 

It’s an opportunity not to be missed. With Universal Analytics shortly coming to end of life, it's important, to get comfortable with the new data and ways of tracking, and ensure you are mapping to the most critical metrics for success. 

**Unsure where to start?**
The Pomegranate team would be happy to help make sure you are getting the most out of what GA4 has to offer!



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The pressure is on to upgrade to GA4, are you prepared?

Vitl, a UK-based startup producing personalised vitamins, which has considerable growth potential, but to achieve this we felt they needed to better understand their market landscape and refine their marketing strategy. 

Personalisation, a topic that has exploded across all industries in recent years, but particularly in the health and wellness industry. Companies are now using the personalised angle to provide consumers with products that fit perfectly for them - a significant competitive advantage to better meet the needs of their customers.  

[Vitl,](https://vitl.com/) a UK-based startup producing personalised vitamins, is one those companies. It has a considerable growth potential, but to achieve this we felt they needed to better understand their market landscape and refine their marketing strategy. 

Using our proprietary Market Matrix technology, we quickly understood who Vitl’s core competitors are, and how they could capture unrealised market opportunities to find an ideal market niche.

By collecting historical data from 1,300 web pages on core competitors, we were able to peek into the past of rivaling companies to identify trends for the future of the Vitamin industry and generate insights which will help Vitl capture a more significant market share.

Our Web Pulse quickly established a ranking of competitors, who interestingly enough, are all based in the US, an interesting point when Vitl pulls most of its traffic from the UK. 

The least threatening three are, in order of importance, Dailygem, who are facing a downward trend of traffic, Humnutrition, and Takecareof, who outperforms the others mostly because, added to traffic from the US, they also have some popularity in Japan.

The biggest threat to Vitl is the company that the Web Pulse identified as the market leader in providing personalised vitamins: Ritual. Its traffic dwarfs Vitl, with search volume coming from the US, UK and Canada in equal measure. This is also reflected in company size and funding: Ritual has total budget of 40.5M USD, whereas Vitl has 1.3M USD in funding and more than 10 times fewer employees.

**So where is VITL’s opportunity to explode the market?**

![pome-keywords.png](https://pome-backend.fra1.digitaloceanspaces.com/978694f473acd9e96c79836118ba3d89.png)

Based on keyword usage of all competitors, multivitamins were a core marketing focus, as seen in the figure above.

Similarly, as the keyword analysis above reveals, emphasis is placed on educating the prospective customer on the benefits of consuming the products: give them all the essential nutrients they need and supporting a healthy lifestyle. The keyword analysis also highlighted a strong focus on a female audience.

Based on this, it’s essential that Vitl educate their customers on the benefits of their vitamins, emphasising the importance of daily intake (perhaps using regular communications to remind them) and to focus on a female audience, as we will discuss in more detail later.

**Sometimes fewer options are better**

Trends also highlighted that multivitamins are a far more popular product than single vitamins. From this we can learn that overcomplicating the offering can overwhelm the user by giving them too much choice, this most commonly will lead to abandonment rather than purchase. 

![pome-multivitamins.png](https://pome-backend.fra1.digitaloceanspaces.com/d975e5d817548839c1b6704ad8e892ba.png)

From this, Vitl can learn that, rather than offering choice, giving concrete packaged offerings, such as  one multivitamin - or prepackaged multivitamins for specific use cases - rather than dozens of individual vitamins, is the way to go. This is reflected by leading brands offering single vitamin products, which forcefully makes this point.

**Female focus is here to stay…**

Another interesting find is that women make up most of the audience for vitamins and nutritional supplements. This is also reflected in Google Search volume trends over time, as shown in the figure below, with women generally displaying a consistently greater interest in both vitamins and nutrition. While we can speculate as to where this gender gap comes from - perhaps this comes down to a [greater health-interest](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5033515/) and [risk aversion among women](https://psycnet.apa.org/buy/1999-13573-004?mod=article_inline). 

But it’s not just because the interest in vitamins and nutrition, related search trends for women are predominantly on tablets and supplements for hair and skin care, as well as on gummy candy, all of which are mostly purchased by female customers. 

Vitl already focuses on a female audience more so than a male one - and we think this confirms that they know their audience! 

![pome-market-opportunity.png](https://pome-backend.fra1.digitaloceanspaces.com/0fa4b76bcfe845a5ff233a6a2b038397.png)

**A Marketing Misalignment**

When comparing search volumes on vitamins and nutrition more generally, it was found that the interest in nutrition consistently and vastly outperforms that of interest in vitamins.

Historically, vitamins have been more closely associated with supplements, and nutrition is more general concern for diet and health. This may explain the greater number of people searching for nutrition over multivitamins. 

Landing pages of leading health sector companies focus very much on multivitamins rather than nutrition, a misalignment between customer needs and marketing solutions. 

Offering a product which promotes nutrition, should gain higher attraction and engagement.

![pome-landing page keyword trends.png](https://pome-backend.fra1.digitaloceanspaces.com/a78d5776c41241eb4140bc4d1d06ad8e.png)

‘Nutritional Completeness’ is a huge untapped opportunity for the health and wellbeing business! While there are already noteable companies offering products in this space, like Soylent, YFood and the UK-based market-leader Huel, the market is far from mature with plenty of growth potential.

![pome-life-multivitamins.png](https://pome-backend.fra1.digitaloceanspaces.com/a0153f5d0abc529826afe884f09b2e97.png)

**Wellbeing and preventative care**

Until recently, multivitamins have been marketed as health-promoting, rather than part of a healthy lifestyle. This has recently changed, with a wellbeing-lifestyle being the new focus point. This subtle difference marks the divide between preventative care and treatment.

We conducted a similar analysis for Precision Biotics, whereby it was apparent that probiotic products were purchased to ensure future wellbeing rather than counter current health problems. This small yet meaningful difference made a huge impact on the communications and branding that was needed to engage consumers. 

**Vitamins as part of a lifestyle**

The importance of wellbeing and preventative care to consumers is much more significant now that it ever has been, so by framing multivitamins and supplements for optimal nutrition as part of a generally healthy lifestyle, and by talking about healthy diets and fitness routines means that Vitl can connect to a wider audience, increasing outreach and building a more loyal customer base. 

**Actionable Insights for Vitl**

From a short deep dive into the world of personalised vitamins we have found a several untapped potentials that will help Vitl to grow their outreach and optimise their strategy. 

This is just a high-level look at what we achieve to help our clients better understand their audience and competitive landscape, by offering actionable insights on how they can grow and optimise their strategies to impact business success. 

[Intrigued? Get in touch today → ](https://pomegranate.co.uk/contact)


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Identifying Growth potential for Vitl. 

It is estimated that about 71% of baskets are abandoned mid-way through the shopping process - due to complicated checkout flows with unexpected costs, tedious forms and registration processes. This could be a massive blow to online stores, as it’s estimated that the e-commerce industry loses billions of sales due to basket abandonment each year.

**So what makes some checkout journeys uniquely satisfying and motivating?**

The answer could be in a framework called [Fogg’s Behaviour Model](https://behaviormodel.org/). While behaviour is incredibly complex and challenging to predict, FBM could provide us with a way to design a frictionless and persuasive online shopping experience.

The framework posits that Behaviour = Motivation x Ability x Prompt

The sweet spot is the upper right quadrant - high motivation + high ability. If someone has high motivation but low ability, we’re likely to be left with a frustrated customer. 

Alternately, low motivation with high ability could result in a reluctant customer. Someone with both motivation and the ability to complete the task is the ideal candidate for a behaviour prompt that ultimately results in a conversion.

So what does a good example of Fogg’s Behaviour Model look like? 

![pome-Fogg behaviour model.png](https://pome-backend.fra1.digitaloceanspaces.com/3255b621227dd776f35001b1a28edf03.png)

**The Amazon’s checkout process**

Right from the first Amazon promotional email to the checkout process on the website, all the relevant elements for Fogg’s Model are in place. The promotional email tailored to show products you’ve previously shown interest in acts as a motivation and a prompt. 

![pome-amazon-checkout.png](https://pome-backend.fra1.digitaloceanspaces.com/413f2dac731816f5cc7a5c4e00213d09.png)
When you click on it and get taken to the product page, you’re then able to see the images, ratings and reviews. All of these serve to increase your motivation. 

The ‘Buy Now’ button acts as the prompt, and Amazon’s checkout process ensures an effortless checkout in just a couple of clicks. 

(With certain Amazon-compatible products like an Echo device, Amazon goes 1 step further in increasing ease of use by even auto-linking the Echo device to the Amazon account for a faster setup process)

**Focusing on Ease of Use**

While most e-commerce experiences have these elements present to some degree, it highlights the need to improve the components lacking from the FBM to provide the ideal online shopping experience. 

We can anticipate that anyone entering an e-commerce website already has the motivation and some intent to purchase, thanks to well-placed marketing or various other factors. Motivation is also the most challenging factor to influence in the scenarios lacking it. 

Ability, combined with the correct prompts, is the element that is the easiest to influence in this model. Therefore, ensuring an easy, intuitive and frictionless checkout process for customers is crucial. 

So here are some tips on reducing friction and increasing ease of use. 

**The start of a checkout process**

The checkout process starts as soon as someone adds something to the basket. Therefore, one of the most fundamental design considerations is to make it exceedingly clear and obvious when an item is added to the basket. The lack of feedback through animation or a confirmation text element is a common pitfall for many e-commerce sites. 

**Who’s doing it well? Gruum:**

When you add an item to the basket, there is a sliding component that gives clear feedback that a product has been added, along with additional details such as price and quantity and the option to View Basket or Checkout.

![Checkout process Grum](https://pome-backend.fra1.digitaloceanspaces.com/52be0b51da6b6ca9ef14c080f30ba56e.gif)

**A clear display of cart contents**

Another essential consideration is ensuring customers don’t have to think hard about what we’re showing them on the website. Therefore, the checkout process must clearly indicate what items are being purchased in what quantity, style/colour/size, and includes Returns Policy and all the necessary product details.

Most importantly, we can be transparent and upfront with customers by showing prices throughout the shopping process. ‘Hidden’ fees through taxes or shipping costs are the most widely recognised pain point for customers resulting in nearly half of all shopping cart abandonment, according to the Baymard Institute.

![pome-asos-checkout.png](https://pome-backend.fra1.digitaloceanspaces.com/8a5b914f8611257afab1d6bdfef8dad3.png)


Asos has a clear checkout experience that captures all the essential details about the products selected and the costs up to this point.

**Don’t scare shoppers off.**

Many e-commerce stores expect shoppers to register for an account before completing the checkout. Forced registrations are the second leading cause of shopping cart abandonment, accounting for about 24% of all shopping cart abandonment in 2022 (Baymard Institute). 

Offering shoppers ‘Guest Checkouts’ goes a long way in creating a checkout experience that increases the ability of shoppers to breeze through the checkout process. 

![pome-reasons for abandonments.png](https://pome-backend.fra1.digitaloceanspaces.com/2b477c98e84b1fb1b955abd2a9c393c6.png)

**Conclusion**

If you are looking for ways to increase engagement and conversion on your e-commerce website or app, get in touch with us at Pomegranate. We would love to apply behavioural design to craft an addictive and engaging e-commerce experience that is [destined to convert.](https://pomegranate.co.uk/contact)


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The key to designing an addictive online checkout experience?

**So what does the future hold for interaction design?**

With the emergence of a genuinely interoperable metaverse, Apple and Google announcing their augmented reality glasses, and even breakthroughs with AR contact lenses, we live at the dawn of a new age of immersive digital experiences. Soon our digital experiences will move beyond the confines of a flat screen and appear to be situations in actual or virtual 3D space. 

As we move beyond the screen and into the world of augmented reality (AR) and virtual reality (VR), the way we interact with technology is changing. We believe that the future of interaction design may borrow heavily from video game mechanics.

When the first iPhone was released, Apple used skeuomorphic (closely resembling real objects) design principles, to bring their interface and apps to life. The alarm apps looked like a real life alarm clock, a recording app looked like a microphone recorder, and even the e-book reader looked like a bookshelf.

![1.png](https://pome-backend.fra1.digitaloceanspaces.com/7ef054d0174c542d43c1fb79186a430a.png)

Of course the world of design has moved a lot from then.

Users have learnt the affordances of new 2D flat interfaces and have acquired conceptual models for how these interactions work. But as we move into the new age of ubiquitous 3D interfaces, there is a good chance that we will look again to the real world of turning knobs, switches and buttons with a sense of physicality to them, before we move to and learn more abstract gesture based interactions. 

So what makes good interaction design? And how can we apply it effectively in the world of 3D?

**Juicy Interactions**

The idea of ‘Juicy Interactions’ originally comes from the world of game design. It describes interactions that go beyond the mundane, making something fun, playful and addictive. In gamification, you combine goals with rewards, motivations, rules and interactions that give you feedback. This feedback, is central to what makes an interaction so ‘juicy’.

There are many aspects to juicy interaction design, that need to be considered to support and provide an engaging user experience. 

![2.png](https://pome-backend.fra1.digitaloceanspaces.com/05f977ad46c29eb8264a9dc796ffabe1.png)

_Interact with our Juicy Interactions:_

**Tactile** - They feel physical, mechanical or natural. Think of what makes a fidget cube so satisfying. It is the tactility of the interactions in of themselves.

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**Inviting** - An interaction is inviting when it beckons you to interact with it some more. A button may be inviting purely from its visual design, but then when you combine it with an interesting hover state, then it begs you to click it, just to see what’s on the other side. **A tactic not to be overlooked in the purchasing journey.**

<iframe src='https://my.spline.design/untitled-9366b4aa987efd93fe7d80a6837ea6ca/' frameborder='0' width='100%' height='100%'></iframe>

**Repeatable** - This may seem obvious, but if you want your users to repeatedly play with an interaction, then its feedback and effects should be repeatable. 

<iframe src='https://my.spline.design/keyboardmicrointeraction-1d5eb1fe3d46faa8bf9c1f6ed870767b/' frameborder='0' width='100%' height='100%'></iframe>

**Coherent** - You also want to create interactions that fit with the design of the rest of the interface, a consistent design language. If your interface is all 2D, don’t just throw in a single 3D interaction in there, unless it makes sense in the system as a whole.

![vitros.png](https://pome-backend.fra1.digitaloceanspaces.com/37dbfa41e6323ff71e0b026fe405a2b9.png)

**Continuous** - Feedback should appear at the moment the users expects it, without a delay that would make it feel unnatural, and should feel continuous with the point of interaction.

![3.gif](https://pome-backend.fra1.digitaloceanspaces.com/5542f084a260ac2c605346d0cc85ba34.gif)

**Emergent** - Similar the previous point, the interaction should not break the user’s flow, but instead appear where it makes sense, whilst not being distracting.

**Balanced** - There needs to be a balance in feedback frequency. Both too much or too little feedback could leave the user confused. In most situations, it is best not to overdo it with direct feedback such as notifications

**Fresh** - Finally, interactions need to feel fresh rather than stale. They need to be different enough from the norm to pique one’s interest. Boring interactions aren’t juicy

![4.gif](https://pome-backend.fra1.digitaloceanspaces.com/c08c23750daf7cad6f5f50f6b9db056e.gif)

These interactions are central to experience design, because they sit at the nexus of every decision your user makes on your site or digital product. Whether they convert or not, sometimes comes down to details of the interaction itself, and how fluid their experience has been up to that point. Will the checkout experience feel effortless? Yes? Then I may be more likely to be swayed to buy this product rather than leave it in checkout. Does the subscription button feel warm and inviting? Yes? Then why not. 

Good interaction design can benefit your business enormously, helping you to grow your sales, optimize your customer’s experience, and differentiate your brand allowing you to stick out from the competition.

The next time you’re thinking of levelling up your interaction design, whether 3D or 2D, [get in touch with us](https://pomegranate.co.uk/contact). And we can help you create digital experiences that really pop, utilizing juicy interaction design to supercharge your conversions through our behavioural expertise.

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Creating Juicy 3D Microinteractions

At a time when the need is greater than ever, donations to charities have seen a steep decline, leaving thousands of organisations at risk of closure. As a result of witnessing global tragedy over the past few years, many people feel too overwhelmed or fatigued by any such news or related fundraising effort. As a result, many charities have increased their digital marketing in a bid to mitigate the declining impact of more traditional forms of fundraising. 

Online fundraising is tough. It requires an exceptional audience understanding and skilful crafting of messaging. However, one of the biggest challenges is the lack of a reliable, empirical insight into why the prospective donor has not converted.

Recently, a national youth homelessness charity came to us as they were looking to enhance their digital fundraising. Using our state-of-the-art technology and advanced research techniques, we helped them to understand why people were leaving their site, before donating.

By applying the principles of psychology and behavioural understanding to the charity’s campaign landing pages, we identified six key areas that we believe every charity should focus on to enhance their website conversions.


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### 1. Design an emotional journey

Using our Emotional Ignition™ technology, we were able to gain a deeper understanding of the emotions elicited by the charity’s designs. By using this, we quickly learned that the visuals left visitors feeling despaired rather than hopefully, the intended feeling. The imagery was ‘depressing’, the messaging was ‘begging’ and an overall feeling of passivity from the ‘cold’ and ‘unappealing’ design.


### **How do we solve this?**

By designing an emotional narrative, and finding the right emotions that resonate with their donors, charities would be able to weave powerful and impactful emotional journeys that connect more deeply with donors. 

We demonstrated that users must first feel sadness to begin creating empathy. However, failing to transition from sadness to hope, generated despair and inertia. In order to increase donations, the online journey must foster positivity, and a feeling of empowerment.

Messaging, imagery, and design should also support this positive emotion, with warm colours for a sense of emotional proximity. Headlines should be donor-focused to further build empathy and a belief that they are making a difference.

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### 2. Give donations context

We established that visitors consistently responded better when they knew where their money was going and how individuals would benefit from it. For example, £15 would help house a vulnerable young person for a month, or £1 = 1 tree planted. 

Similarly, clearly stating how funds will be spent, e.g for each £1 donated, 58p is spent on housing homeless young people, is highly persuasive and will also help to grow conversions.


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### 3. Utilise choice psychology
Too much choice can create decision-making paralysis and, at worst, lead to no decision at all. 

Choice psychology tells us that making decisions simply helps overcome this. Preset choices e.g. £5, £10 or £20 with the option of entering an ‘Other Amount’ are consistently effective. Simplicity and frictionless payment processes are critical in reducing decision-making paralysis and encouraging users to donate. 

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### 4. Anchoring Bias increases donation amounts

Providing a scale of choices can help establish expectations. A great example is a wine menu where a middle option is typically perceived as the right balance between cost and quality.

A similar context phenomenon is applied in charitable giving. Donations are typically around £3, but by re-framing the options to £5, £10 and £20, the average is likely to increase. This is a great way to encourage donors to increase the amount they are willing to spend. 


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### 5. Harnessing herd instinct

People are highly swayed by social ‘norms’, taking confidence from others’ decisions, through a process known as Social Proof. Look no further than the engagement diamond! A page on the website, claiming that ‘1256 people have also donated’, will positively influence a potential donor.

Making donations personable, further enhances this strategy by encouraging customers to donate, often eliciting larger donations than originally planned. For example, adding “Heather has just donated £20” creates what Psychologists call a ‘Perceived Social Presence (PSP)’. 

This is defined as the extent to which (in this case) a digital medium ‘allows users to experience others as being psychologically present’. This sense of community on a website can create a perception that it is ‘warm, personal and sociable’. Audio testimonials of young ex-homeless beneficiaries of the charity, creates hope and conviction that their donations will make a difference. 

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### 6. Reflective emotions
 
The debate around ‘selfless good deeds’ is as old as time. However, it is important for charities to recognise and reward a charitable act, for example writing thank-you messages, social sharing, sending photos of the recipients, or allowing donations to be gifted. This not only releases a positive and enjoyable emotion in the user, but also evokes a sense of pride and identity from contributing to a worthy cause that helps to encourage repeat behaviour.  


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These are just six quick fixes to help charities’ digital budgets work harder. The principles apply to most eCommerce sites to encourage better and more consistent outcomes. So how are you optimising your digital experience for increased conversions? 

Want to learn more about how our Emotional Ignition Methodology can help optimising your experience?  Get in touch today! 


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Charity and Emotional Design

You may remember that back In 2020, Google gradually began rolling out an update to their core algorithm, which promised to take into account measures of the quality of web page experiences in its search ranking. 
 
Page Experience metrics included Core Web Vitals, which measure real-world user experience for loading performance, interactivity, and visual stability. Specifically, the three core metrics according to which Google aims to measure quality of user experience on web pages by are:
 
- **Largest Contentful Paint (LCP):** Measures how long it takes for the main content of a page to load. 
- **First Input Delay (FID):** Measures how long it takes for a page to process a users’ first interaction - perhaps a button click - on a website. 
- **Cumulative Layout Shift (CLS):** Measures how much content on a page shifts around while loading. This is perhaps the most involved measure of the three, as it doesn’t track speed, but rather visual stability of the page. 

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Beyond those, Google also talked about taking into account the sites’ mobile-friendliness, safe-browsing, HTTPS-security, and adherence to intrusive interstitial guidelines, meaning an absence of annoying pop-ups.
 
Did these plans of making page experience an important part of Google search rankings actually pan out? Not so, according to an analysis by Sistrix: When the SEO company tracked Google Search ranking changes of 46,042 sites after the completion of the full Page Experience update, they found that sites not meeting those basic UX requirements did not receive a poorer Google ranking. They even found a “slight positive trend in Google visibility” for sites with bad UX practice.
 
**_So was google lying to us the whole time?_**

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While Google Search rankings might more accurately reflect Page Experience as a matter of concern in the future, it's worth reminding ourselves why we want better user experiences in the first place - and that it's not just to increase Google Search rank.
User experience is fundamental to improving business performance, increasing page views by over 40%, decreasing bounce rates by 50% and increasing total sales by 70%. (as shown by a study by Djamasbi and colleagues). So it’s still critical for companies to invest in updating their user experience, even if Google is not ranking on it. 
 
To help kickstart your journey to better user experience, we have gathered some primitive best practice principles for consideration.

1. **Is your hero message powerful?**
The landing page hero needs to make a powerful first impression, setting the tone for your brand. It needs to be inspiring and stir the right emotions and mental associations in order to engage. 

2. **Are you building credibility?**
Trust is hard to establish and easy to lose. If your website is full of typos or broken links leading to 404 pages, credibility is quickly undermined, as this shows your customers that you are not interested in ensuring quality experiences.

3. **Is your audience in control?**
Rather than overwhelming with information, make sure that, at each point of the user journey, users feel motivated to learn more about your products or services, and that they are comfortable with the level of insight you give at each stage. 
 
4. **Can you optimise your navigation?**
Aside from information architecture, there are also navigational elements that need to be optimised in order to not complicate the user journey. Buttons must be clearly visible and easy to press, and just as easy to interact with on desktop as on a mobile device. Navigation must be simple and aided by an easily accessible search function. This way you ensure that even very time-poor users do not feel frustrated. All of this is crucial to optimising conversion rates.
 
So whether you invested in user experience for the sake of your Google ranking or not, it's still  paramount to the success of any website or online service. 
 
[Reach out to the Pomegranate Team](/contact) today to supercharge your digital experience for business success.



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Did Google lie to us? 

Launching a new product or brand is daunting for every company. Being able to understand the market entry, the barriers for growth and how to communicate optimally and all whilst trying to mitigate risk of failure, is no mean feat! Our Ei™  Web Pulse technology provides businesses with a unique depth and accuracy of insight to ensure the challenges are transformed into opportunity. . 

**Web Pulse in Action**

To comprehensively put Web Pulse to the test, we took to investigating Apple’s latest M1 product launch, to see where there were missed opportunities in the market and how Apple could have established a better communication strategy with their target audience. 

Apple recently launched a new chip specifically designed for Mac which delivers “incredible performance, custom technology and revolutionary power”. Although it’s set to be the next breakthrough in technology, the lack of marketing and customer understanding could have severe consequences for the product. 

_Did you know it was launching?_ We certainly didn’t.

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**Web Pulse: The key to understanding audience engagement.**

The Web Pulse is a shortcut to traditional methods of gathering insights on a large-scale. It allows us to quickly assess customer opinion on B2C brands and products for an initial SWOT analysis. It also analyses different aspects of social media, news articles and Google trends to see what audiences are saying about a brand or product.

We use Web Pulse as a precursor to a survey to allow us to develop a detailed understanding of the subject area and target demographic so that we can collate detailed and more accurate research. Our findings subsequently have a bigger impact on results. 

**The News Pulse**
_The News Pulse investigates hundreds of the most recent news articles to establish the general consensus._

We scraped and analysed 100 of the most recent news articles on the M1 product line and used our Natural Language Processing (NLP) tool to calculate the polarity of the sentiments from the articles. It was apparent that consumers were excited for the release of the new product and the speed of the chip. The only negative comments were focused around the lack of compatibility with other products, as software was built for intel chipsets, which are now left behind. 

We then compared these insights with how often each article was shared on Twitter as a proxy for social media engagement. It was interesting to see that the engagement through the shared articles mostly came from brand enthusiasts and tech savvy consumers, which is of course, representative of Apple's customer base and a reflection of their founding identity. The brand enthusiasts have similar traits to Steve Jobs and the tech enthusiasts to that of co-founder Wozniack. 

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**The Social Pulse**

_The Social Pulse automatically analyses the sentiment of conversations across social platforms._

To investigate the social communications of Apple’s M1 we took to Twitter. Here, the sentiment towards the product was generally positive - a good sign for Apple. Based on the word choice used throughout the messaging, the Social Pulse estimated the gender of the authors to be predominantly male. This is important for Apple to recognise and reflect the same tone and style through their marketing communications.  

The Social Pulse is also able to understand the words and phrases used by the authors. Interestingly the word “M1” was used 6 times more than the word “Apple”, which expresses the importance to the product rather than the brand to customers. People were excited about the new model being able to outperform its current devices, showing that it is not just the brand name alone that can enthuse people.

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The most important finding was that Apple’s marketing communications were not reaching their “tech-savvy” customers effectively.  Apple is taking a huge gamble by not communicating effectively with this particular persona, as they would be an audience ripe for capture.  

**The Trend Pulse**

_Trend Pulse analyses Google search trends related to particular products on a global scale._

There was a decline in Google searches for M1 prior to the product release on November 17th 2020. This is a huge indicator of how unsuccessful Apple's pre-launch marketing campaign was. Leading up to a new product launch, there usually is a surge in volume of searches and conversations on the topic. However, in fact, Apple saw a decline in searches, therefore missing the opportunity to create a virtual hype and expand awareness of the M1 chip

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The highest volume of searches were in China, which we assume is related to Apple’s huge growth in revenue here during 2019 (almost double that seen in  the US and EU markets).

China recently had a comparably low debt to GDP ratio, meaning that it is set for successful future economic growth, excelling the US and EU nations. For Apple, it means that they will see a continued rise of new consumers from China. They should be targeting this market, or else  they risk losing their customers to the likes of Intel

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**Apple’s solution to excelling their marketing communications**

Using our Web Pulse technology pre-launch would have helped Apple to reach the most reliable audiences, saving them marketing budget through a focused approach. Our technology has highlighted: 

* The market through public conversations for Apple’s latest product 

* Apple’s two core audiences, one of which is not targeted through marketing

* New global opportunities for increased growth 

**Understanding conversations**

The News Pulse tool helped us to establish Apple’s positioning in the market. Through the Social Pulse, we were able to understand most common sentiments around the M1 product line. Specifically, our detailed analysis of conversations had shown that people were extremely excited about the significant performance increase of the chipset, albeit some were worried about compatibility issues with existing software.

**Missed marketing opportunities**

It is clear to see that one of Apple’s core target audiences, the “tech-savvy,” are not being targeted through Apple’s marketing communications. This is dangerous for the brand, as it means they could easily lose their customers to competitors. The evidence for this is the conversations around “M1” rather than “Apple”: the new feature excited people even more so than the brand name.   

**Commercial growth**

The Google searches leading up to the release of M1 were dramatically declining pre-launch. This shows that Apple’s communications were not resonating with their audiences at all. It was interesting to find that the small number of searches that were happening were concentrated in China. Apple has an opportunity to increase their growth through China’s ever growing economy if they target their marketing correctly.  

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Our methodology is helping brands to deconstruct conversations and deep dive into the emotional valence and sentiment around their branding and products. By accurately analysing the patterns and trends of conversations, we are helping all types of brands to communicate effectively with their audiences.  

[Book a call with our team](/contact) to understand how Web Pulse can help your brand. 

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Apple M1 Case study - The missing marketing opportunity. 

User Experience (UX) isn't just about crafting pretty websites and apps; it's a journey into the minds of users. The crème de la crème of brands understands this, and they don't just aim to please the eye – they aim to tug at heartstrings and exploit the quirks of the human psyche. By the end of this piece, you'll see how these insights can revolutionise your approach to UX, ultimately leading to enhanced customer satisfaction, increased user retention, higher conversion rates, and ultimately, a boost to your bottom line.


# 1. Elevating User Experience with Human-Centric Design
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For top brands, it's all about knowing what makes users tick, as this allows them to create user-centred and emotionally resonant UX designs that ultimately lead to higher user engagement and conversion rates. By leveraging the principles of emotional design, they pick colours and images that play on your heartstrings, creating a more engaging and memorable, user experience. These brands want you to feel things when you visit their digital spaces because when you do, you're more likely to stick around and, better yet, convert.

**Cognitive load** is another psychological twist they've got under control. Brands such as Apple have a clear information hierarchy with product descriptions and user guides being concise and well-structured. By simplifying everything and offering fewer choices, you in turn get a more straightforward path. It's like they've unlocked the secret code to your brain's inner workings and with a clear journey, they make sure you're not thinking too hard – and that's a good thing.

**Predictive psychology** is a key UX strategy which involves anticipating users' needs based on data and behaviour. Brands like Amazon excel at this by offering product recommendations aligned with users' preferences. This anticipatory approach creates a 'flow' state, where users effortlessly navigate the platform. This means when they are presented with products or content that align with their interests, they are more likely to convert, whether that means making a purchase, signing up, or taking another desired action. 


# 2. The Power of Personas: Crafting the Perfect User
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Flat personas are simplistic user representations, often limited to demographics. To enhance UX, top brands craft multidimensional personas with unique personalities and psychology. For instance, rather than just defining a user by age and income, a comprehensive persona may detail motivations, pain points, and behaviour patterns. Updating personas is essential for improving empathy, decision-making, and problem-solving in UX design. 

**Personalisation** In the realm of personalisation, brands are innovating to boost user engagement and conversion rates. One effective strategy is focusing on micro-moments in the user journey. Brands identify and address these brief but crucial instances when users require assistance or information. For instance, an e-commerce site might offer real-time product recommendations when a user appears undecided. By providing relevant support precisely when needed, brands create a highly personalised experience, making users feel valued and understood, ultimately leading to higher conversion rates.

**Trust** is a secret weapon in user experience. Brands cultivate trust by aligning their UX with user personas. This alignment creates a sense of safety and familiarity. When users feel understood by a brand, they are more inclined to engage and convert. This phenomenon relates to "social proof," where individuals tend to follow the crowd or mimic others' behaviour when it feels right. For example, Uber effectively uses social proof through its driver rating system. Passengers can view the ratings and reviews of drivers before booking a ride. When potential passengers see a driver with a high rating and positive comments from other riders, it instils trust in the service. Trust is a foundational element that encourages users to explore and ultimately convert, making it a critical aspect of successful UX design.


# Where do you start?

As we conclude this exploration of UX techniques, it's evident that top brands have uncovered the impact of user psychology and emotion on conversion success. They've mastered the art of crafting immersive, emotionally resonant UX designs that guide users seamlessly toward conversion.

Yet, our journey through the realm of UX is just the beginning. If you're eager to harness these transformative techniques and unlock the true potential of your website, we're here to assist you. Our wealth of insights is a valuable resource at your disposal, ready to empower you in enhancing your user experience and achieving conversions that redefine your success. Don't hesitate to reach out and embark on your path to UX excellence.



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UX Secrets Revealed: Learn How Top Brands Drive Conversion Success

In recent years, the rise of the gig economy has transformed the way we work and interact with technology. Uber, one of the pioneers, disrupted the transportation industry with its convenient ride-hailing service. However, beneath its shiny exterior, Uber employed various psychological tactics to manipulate its drivers, leaving them vulnerable and creating a need for a discussion on ethical design. 

This article explores the concept of dark patterns and highlights the importance of designing products and services with ethics in mind.

**Understanding Dark Patterns**

Dark patterns are user interface design techniques that intentionally manipulate users, nudging them towards certain actions that may not be in their best interest. These patterns often exploit cognitive biases and psychological vulnerabilities, leading to unintended consequences for users. Uber, among other companies, has been accused of implementing dark patterns to maximise profit at the expense of its drivers.

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**The Psychological Tactics Employed by Uber**

**Scarcity:** Uber employed a tactic known as "time pressure" to keep drivers on the road for longer hours. By displaying messages like "high demand" or "surge pricing," they created a sense of scarcity, triggering drivers to continue working in hopes of earning more money during peak hours.

**Social Proof:** Uber utilised social proof to influence drivers' behaviour. By showing them messages like "your earnings are lower than average," they encouraged drivers to work longer hours in an attempt to match the perceived success of their peers.

**Gamification:** Uber implemented game-like elements, such as badges and rewards, to increase driver engagement and motivate them to complete more trips. These gamification techniques are used to tap into drivers' competitive nature, driving them to spend more time on the road.

**Manipulative Notifications:** Uber bombarded drivers with constant notifications and alerts, exploiting the fear of missing out (FOMO). By displaying messages like "You're close to reaching your earning goal," they enticed drivers to continue working beyond their intended limits.

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**Designing Ethically**

To navigate away from dark patterns and foster a culture of ethical design, businesses can employ several strategies to mitigate manipulative practices.

Ethical design requires **transparent** communication with users. Companies should aim to provide clear and honest information about their services, including payment structures, working conditions, and any potential limitations or risks associated with their platforms. As well as this, 
businesses should prioritise user **autonomy and empowerment.** Providing drivers with control over their working hours, trip acceptances, and transparent decision-making algorithms can help mitigate manipulative practices.

Companies must also obtain **informed consent** from users regarding the use of their personal data and any algorithmic decision-making processes. Users should have the ability to understand and modify the parameters that govern their interactions within the platform. Additionally, designs should be **user-centric** meaning it should  prioritise user well-being and satisfaction over short-term gains. Balancing business objectives with the long-term impact on users will result in more sustainable and ethical platforms.

**Conclusion**

Uber's use of psychological manipulation through dark patterns sheds light on the need for ethical design in the digital landscape. As technology continues to shape our lives, it becomes crucial to recognize the potential harm that can arise from manipulative practices. Ultimately, it is the responsibility of designers and technology companies to build products and services that serve humanity rather than exploit it.





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How Uber Used Psychology to Manipulate Its Drivers: Unveiling Dark Patterns and the Need for Ethical Design

# Have you heard of Google’s Page experience?

It is common knowledge that Google is introducing significant changes to its algorithms in 2021, by ranking site searches based on how effectively websites are optimised for customer experience, rather than solely on SEO. This has huge potential consequences for brands, especially in terms of their relationships with digital customers. Google has had this planned for a while, but due to the scramble for new digital propositions triggered by the pandemic, the search engine offered a grace period to businesses, allowing them time to prepare. But with the May rollout looming, time is running out to sharpen your online experience and protect your search ranking.

**Why is it so important?**

>“The page experience signal measures aspects of how users perceive the experience of interacting with a web page. Optimizing for these factors makes the web more delightful for users across all web browsers and surfaces, and helps sites evolve towards user expectations on mobile. We believe this will contribute to business success on the web as users grow more engaged and can transact with less friction.” Google.

As Healthcare brands already know, the transition to digital can be challenging and competition within the sector is fierce. But Google’s 200 new ranking factors mean that success will ultimately boil down to customer experience. Human behaviours are dynamic and highly contextual, so technology and search engines must also evolve to keep up. With Google focusing their algorithm changes on mobile searches first, we’re here to offer Healthcare companies some insight on how to fully embrace the mobile shift of consumers.

According to GE Healthcare, ‘75% of frequent healthcare consumers are frustrated and unsatisfied with their experience.’ So the question is how can we improve it?

Firstly, basic hygiene is important - we’re talking website speed, error checks, and mobile optimisation. Whilst these are undoubtedly important, effective UX begins with emotional design methodology. In other words, building love for your brand. And its principles apply consistently across all industries.

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Don Norman, the founding father of emotional design, claims it exists on three levels - Visceral, Behavioural and Reflective. Together, they shape our emotional reactions to experiences, and ultimately our purchase decisions.

## Building Trust

Step one is to create an initial sensory experience, setting the mood for the customer, and compelling them to experience and trust the brand. Don Norman calls this Visceral design. This is a foundational step in the relationship, as it builds a positive pre-conscious emotion towards your brand and product.

Trust can be built through marketing and brand awareness. It's especially important for Healthcare brands to build trust and communicate openly and honestly through their messaging, but also through visually stimulating and engaging landing pages. Remember: consumers' attention is a scarce commodity. Your mobile site has under 3 seconds to engage a user, or they are gone.

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### Tips for building trust

#### 1. Powerful hero message

Your mobile site needs a homepage hero to set the tone for your brand and make a powerful first impression. Beckman-Coulter shows us what not to do. Their uninspiring hero and emotionless text serve only to frustrate the user. Those who are new to the brand are immediately left uninterested and disengaged. By contrast, the Siemens Healthineers homepage elicits excitement, optimism, and a desire to know more, leading to more time on the site and a higher probability of conversion.

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#### 2. Don’t overwhelm your audience

Achieving a well-measured delivery of content at each stage of the journey can be tricky, yet it’s critical in making your users feel comfortable, especially when giving away their information. To build sufficient brand trust for users to take action, they must first feel motivated and comfortable. This applies both to retail brands and B2B.

#### 3. Sweat the small stuff

Typos, broken links and other errors undermine credibility. 404 error pages convey sloppiness and a lack of pride in your brand. This not only fuels customers’ frustrations but also shows them that you are unwilling to pay attention to details.

## Connecting to consumer behaviour
There are many design principles which can influence consumer behaviour. Behavioural Emotional Design elicits reactions as the consumer is immersed in the experience. How they react and the emotions they express (joy, anger, satisfaction) all derive from the behavioural design and its usability. These stem from the functionality and usability of the experience, such as speed and ease of navigation.

###Designing mobile experiences to stimulate positive behaviours:

Even the basics of mobile responsive design are often overlooked by brands, and will affect your site usability following Google’s updates.

#### 1. Navigation

Mobile navigations can needlessly complicate the user experience. They must be big enough to allow the user to select the right options with their fingers, but compact enough to make the options simple. A nav that does not respond well to mobile touches or one that does not fit on the page causes frustration and stress, increasing bounce rates. A clear, relatable and easy to use navigation will mean not only will users quickly find what they need, but they will also feel joy and satisfaction. Siemens Healthineers is a perfect example of navigation which has not been optimised for mobile - with categories hanging off of the edge and unable to read, it instantly makes the user disheartened and frustrated.

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#### 2. Search functions

Users are time-poor. Complex navigation and the inability to search, or a poorly designed and imprecise search tool, will create frustration and harm conversion.

#### 3. Button functionality

An obvious but often overlooked error. Mobile is browsed with fingers and thumbs, making it harder to click precisely on buttons and calls to action - especially if there is not enough space to hit them. An effective pixel area should be at least 1cm square. Here you can see examples of good button functionality and poor spacing and functionality.

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## Harnessing Emotion

Reflective emotional design is how the user feels having immersed themself in the experience. It is how they remember it. Positive reflective emotion is paramount, as it encourages return and advocacy. Techniques such as personalisation, positive surprise, relatable voice and micro interactions are vital in cultivating positive emotions.

Tips for creating positive emotions and improving conversion

#### 1. Tailored experiences

Consumers are diverse and respond to being treated as individuals. Whilst there can be a fine line between personalisation and privacy within healthcare, users must feel that you are invested in them as people. Analysing user data and behaviours online can help build an understanding of their wants and needs, leading to a more personalised experience. Siemens have begun implementing personalised responses into their website, with a ‘how can I help you’ element available to help users search more efficiently.

![db9e9f53420a4e6ebf4716558b9dad9b.gif](fra1.digitaloceanspaces.com/pome-backend/42e30ffc62774e028a907812c95c47ec.gif)

#### 2. Microinteractions

Microinteractions are often imperceptible yet potentially decisive moments which can hugely impact the user’s overall experience. They mirror the principles of body language through a two-way digital experience. With attention to detail, they enable designs to form a personal bond with customers, distinguishing you from competitors and leaving users with positive reflections on the experience, as well as, greater affinity with the brand. Siemens have adhered to these principles in their site design, ensuring that all buttons have colour responses. These small touches provoke emotions, enticing users to explore further.

Healthcare brands have been slow to adopt the changes to digital. But delivering an excellent customer and user experience is not something they can afford to ignore. In the digital age, customer attention and patience are in short supply and therefore it is important to acknowledge these foundational steps to increasing user experience in order to minimise the chances of being knocked by Google’s changes in algorithms. Brands that fail to embrace emotional design methodology will quickly find themselves overtaken, punished by Google’s new wave of algorithms.

At Pomegranate we want to ensure that all businesses are harnessing the power of digital and are harnessing the power of emotional design to boost business growth. We would be happy to teach you more about our methodology and how you can get ready for Google’s changes.

[Get in touch](/contact)

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Stop Google stealing your customers


Believe it or not, the current iteration of GA4 has untapped potential waiting to be harnessed. How can you unlock this potential? By seamlessly integrating it with other key Google products.

In the following discussion, we delve into the ways you can enhance GA4 by seamlessly connecting it with these integral Google products.

**Why link your GA4?**

Gaining insights into your customers and effectively tailoring your approach requires a robust foundation of data and analytics. Although GA4 excels at measuring engagement and cross-platform traffic, it is not immune to certain limitations. Integrating GA4 with other Google products addresses these limitations, paving the way for more robust analytics.

**Harnessing GA4 Audiences**

The GA4 audience feature possesses the potential to drive marketing success to new heights. GA4's incorporation of machine learning empowers marketers not only to monitor cross-platform traffic and activities but also to pinpoint ideal audiences and make precise engagement predictions. 

However, the benefits don't stop there. GA4 enables audience customisation, encompassing attributes like first session date, demographics, and technology.

Within these categories lies the ability to further fine-tune data through audience segmentation. For instance, under the "date of first session" category, audience subsets can be refined based on factors such as age, language, and location. This strategic capability fuels the creation of precision targeted marketing campaigns.

Furthermore, GA4's audience trigger feature provides a tangible gauge of your efforts. Configuring this feature allows for notifications whenever a new member joins your audience, ultimately enhancing your ability to focus on and engage potential customers. This type of automation acts as a safeguard against missed opportunities by seamlessly nurturing leads, meaning no one gets missed. 

**Forging Connections: GA4 and Google Ads**
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A core synergy with GA4 is Google Ads, a pay-per-click (PPC) platform that empowers marketers to amplify campaign visibility across Google's various platforms, including the search engine and YouTube.

Google Ads holds a central role in Google's suite of offerings, with some considering it a catalyst for the inception of Google Analytics itself. Therefore, linking GA4 with Google Ads is pivotal; the former thrives on the data nurtured by the latter.

Consider the advantages that stem from this strategic integration:

**Elevated Reporting:**
Integrating GA4 and Google Ads opens the gateway to advanced reporting capabilities. This integration allows access to Google Ads campaign reports, offering detailed insights into the effectiveness of your ads in driving traffic and conversions. Similarly, the User Acquisition report sheds light on users' initial interactions with your platform.

**Enhanced Conversion Tracking:**
The integration between GA4 and Google Ads extends to the realm of advanced conversion tracking. Configuring this connection empowers you to identify ads that are successfully meeting conversion objectives and those that require adjustments. This fine-tuning capability aids in aligning your efforts with overarching marketing goals. Additionally, it enables the launch of re-marketing initiatives targeting users who engaged with your content but did not convert.

**Maximising ROI:**
The seamless fusion of GA4 and Google Ads sets the stage for comprehensive ROI analysis and optimisation. By leveraging conversion tracking and in-depth website data, marketers gain the ability to discern successful campaigns and the factors contributing to their triumph. Conversely, campaigns that fall short are equally identifiable. This newfound clarity supports informed decision-making, optimises resource allocation, and ultimately ushers in a heightened return on investment.

**Getting more out of Google**

The current landscape of GA4 presents a compelling canvas for unlocking its latent potential through strategic integration with other Google products. If you would like to find out more on how you can take your GA4 to the next level, you can explore more details [here](https://pomegranate.co.uk/google-analytics)


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Google Analytics 4 Integrations

Google Analytics 4 (GA4) has revolutionised the world of digital analytics, offering insights like never before. However, as you embark on your GA4 journey, there's one critical concept you must understand: Cardinality. It might sound daunting, but mastering it can have a massive impact on your business's success.

# Why Does Cardinality Matter to You?

Cardinality defines the number of distinct values assigned to a dimension in GA4. Now, you might be wondering, "Why should I care about this?" Well, the answer lies in the valuable insights that cardinality unlocks for your business.

Picture this: You're tracking user data, and you notice a dimension like "device category" with four distinct values: "desktop," "mobile," "tablet," and "smartTV." This insight alone can guide your marketing strategies, helping you tailor your content to the devices your audience prefers.

However, it's not all sunshine and rainbows. High-cardinality dimensions can wreak havoc on your GA4 reports. When a dimension accumulates more than 500 unique values, it becomes high cardinality. This is where the trouble starts.

# The Impact on Your Business

High cardinality dimensions can lead to the appearance of the dreaded "other" row in your GA4 reports. Why is this so bad? Well, let's break it down:

GA4 properties typically have a cap of 50,000 rows per day in their reports. Now, imagine you have 100,000 unique page views, each generating a distinct page location. With high cardinality, you'd only see a fraction of your valuable user data. This limited view could lead to misleading insights, because it forces you to work with a limited and potentially biassed subset of your data. This can result in incomplete, inaccurate, or skewed findings, which can have significant consequences for your decision-making process and business strategies. 


# Strategies to Conquer Cardinality and Banish the "Other" Row

Now, the million-dollar question: How do you overcome high cardinality and ensure your reports stay clear of that pesky "other" row? We've got you covered with actionable strategies that can transform your GA4 experience:

**1. Work with the High-Cardinality Dimension**

**1.1** Use Standard GA4 Reports or GA4 Explore:
Tap into GA4's wide array of reports. Some of them allow you to display more rows, making it easier to manage the impact of the "other" rows. Standard reports, in particular, present pre-aggregated data and load quickly. And if you need more customisation, consider creating your own custom reports in GA4 Explore.

**2. Modify Your GA4 Setup**

**2.1** Remove URL Query Parameters:
Take a closer look at dimensions with an excessive number of unique values. Are all of them essential to your analysis? For example, if your "page_location" dimension is cluttered with numerous unique URL query parameters that serve no purpose, it's time to declutter. 

**2.2** Consider Using BigQuery:
An alternative approach to tackle high cardinality issues is to integrate Google BigQuery into your GA4 setup. Google BigQuery is a powerful cloud-based data warehouse that allows you to store, analyse, and query large datasets efficiently. Instead of registering high-cardinality dimensions as custom dimensions in GA4, you can send the data to GA4 as an event parameter. This approach ensures that your GA4 reports remain clear of the "(other)" rows. When you need to analyse these dimensions or create reports, you can utilise SQL within BigQuery and visualise the data using tools like Looker Studio. While it may require some SQL proficiency, it's a valuable strategy within your GA4 setup to maintain data accuracy and avoid the limitations associated with high cardinality.

# Fixing the Problem

The most effective way to tackle cardinality issues in GA4 is to review and modify your GA4 setup using these techniques. However, if you find yourself in need of further assistance, don't hesitate to reach out to us. We're here to help you navigate any GA4 problems and ensure that your analytics journey is smooth and insightful. So, embrace the power of cardinality, transform your data, and take your business to new heights in the world of GA4!


The Cardinality Catalyst: Igniting Google Analytics 4 for Explosive Business Growth 

Step into a world where every hue holds the power to shape perceptions and influence decisions. Did you know that, According to WebFX, it takes around 90 seconds for a person to form a judgement about a product or a new environment. Based on the results of their study, it’s thought that 62% – 90% of that initial impression is based on colours. While it's widely acknowledged that colours evoke specific emotions in design, we’ll take a look at how the application of colour psychology to craft enhanced user experiences. We aim to unravel how strategic colour choices can positively influence emotions and behaviours, aligning seamlessly with our focus on shaping user interactions.

In this article, we delve into the fascinating realm of colour psychology in UX design and explore how its thoughtful application can contribute to creating better experiences for businesses and their customers.

## Understanding Color Psychology:

Colour psychology is the study of how colours affect human emotions and behaviour. Different colours evoke distinct psychological responses, and understanding these responses is crucial in the context of UX design. Here's a brief overview of some common colours and their associated psychological impacts that you may not have know about:

While colours can have a variety of meanings, they still need to be strategically used in order to effectively communicate a desired message and influence user behaviour. The thoughtful application of colour in design, particularly in the realm of user experience (UX), is a nuanced process that goes beyond mere aesthetics.

## 1. Brand recognition through consistency:
Brand recognition, a pivotal aspect of consumer engagement, is the ability of a brand to be easily identified and remembered by its audience this can be achieved through:

**Consistent Colour Palette:** Establishing brand recognition relies heavily on a consistent colour palette. The choice of colours should align with the brand's identity and remain uniform across all platforms and touchpoints.
**Logo and Visual Elements:** Brands like Coca-Cola maintain a distinct red colour not only in their logo but also in various visual elements, creating a cohesive and instantly recognisable brand image.

# 2. Trust building with blue:
At the heart of successful brand-customer relationships lies the concept of trust, a foundational element that embodies reliability, credibility, and assurance. To achieve this business can:
**Using Dominant Trust Colours:** Blue's calming effect is harnessed to build trust and credibility. Financial institutions, such as Chase or American Express, use blue as a dominant colour, reinforcing a sense of security and reliability.
**Strategic Application:** The strategic application of blue in buttons, backgrounds, and important interface elements conveys a commitment to a secure and trustworthy user experience.

# 3. Hierarchy and information organisation:
Hierarchy, a structural arrangement of elements, whereas information organisation, the systematic categorisation of content. These serve as the blueprint for a coherent and user-friendly experience, to achieve this businesses can:

**Contrast for Emphasis:** Colour contrast is a powerful tool for guiding user attention. Designers use contrasting colours for critical elements like buttons, making them stand out against the background and creating a clear visual hierarchy.
**Colour-coded Information:** Websites like Trello use colour-coded labels to categorise and organise information. This not only aids in hierarchy but also enhances user comprehension and navigation.

# 4. Cultural sensitivity:
Cultural sensitivity is the understanding and respect for the diverse cultural contexts that shape our perceptions. Businesses can incorporate this understanding through:


**Research and Adaptation:** Brands operating globally must conduct thorough research on cultural colour associations. Adobe, for instance, adapts its marketing materials to suit regional preferences, ensuring that colour choices resonate positively.
**Localisation of Colour Schemes:** By localising colour schemes, brands can avoid unintentional cultural misunderstandings and enhance their appeal to diverse audiences.

# 5. Target audience considerations:
The concept of target audience is an approach that revolves around tailoring brand communication to a specific demographic. For example:

**Age and Demographics:** Understanding the demographics and age groups of the target audience is vital. Social media platforms targeting younger audiences, like Snapchat or TikTok, often incorporate vibrant and bold colours to align with youthful preferences.
**Psychological Impact:** Kid-friendly apps, such as those designed for education or entertainment, use a playful and colourful palette to create a visually engaging and stimulating environment.

# 6. Contextual adaptation:
Contextual adaptation, within the realm of design, refers to the practice of tailoring visual elements to seamlessly align with specific platforms or environments. For instance:

**Adapting to Platform Dynamics:** Different platforms may require different colour strategies. Instagram, a visually-centric platform, uses a subdued colour scheme to allow user-generated content to shine. This adaptation ensures harmony with the platform's overall aesthetic.
**Dynamic Contextual Colours:** E-commerce platforms often use dynamic colour changes to indicate stock availability or promotional pricing. This contextual use of colour aids users in making informed decisions during their journey.


In summary, skilful application of colour psychology in UX design transcends aesthetics, becoming a strategic tool for businesses. Mastery in leveraging colours for trust-building and brand recognition enables the harnessing of psychological impacts, leading to immersive and meaningful user experiences. Our commitment aligns seamlessly with this approach, offering businesses the means to shape compelling interactions through strategic use of colour. If you would like to find out more on how we do this click [here](https://pomegranate.co.uk/pulse?utm_content=252530354&utm_medium=social&utm_source=linkedin&hss_channel=lcp-971809)


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From Hues to Humans: Navigating User Experiences with Colour Psychology

The promise of artificial intelligence has been around for almost a century now. Scientists and experts have been claiming that true AI is just around the corner, with it being a perpetual 25 years away. While we might not have reached the level of true AI yet, or get there within our lifetime, there have been some incredible advances in the field. This is particularly evident in the area of natural language processing (NLP).

**The Dawn of Large Language Models**

[NLP](https://www.ibm.com/cloud/learn/natural-language-processing) is a branch of AI that deals with the ability of computers to understand and process human language. This is a complex task, as human language is often ambiguous and can be interpreted differently. However, recent advances in NLP have seen some incredible results, with computers now able to understand and respond to human language in realistic ways. This is a significant step forward in the field of AI, and it is hoped that it will lead to further advances in the future.

One of the most impressive achievements in NLP has been the development of large language models (LLMs) that can achieve few-shot or even one-shot learning. This means they can be taught a new task with just a few or even just one example. 

This is a massive breakthrough because we can now create automated software using nothing but natural language to specify its function - no coding required. For example, with a single sentence, one can now create software automatically translating text from one language to another or generating new text based on a few examples. This opens up a whole new world of possibilities for NLP applications, as they can process a wide variety of potential user input, quickly adopting new functions and features based on situational demands.

**Next-gen virtual assistants**

Great news for applications relying on voice search, whether Siri, the Google Assistant or their next-generation equivalents! Right now they struggle with interpreting and understanding user queries that do not follow specific command structures, making them limited in usefulness. Still, with the flexibility afforded by LLMs, literally any input could result in helpful output for the user.

To put the importance of this market sector in perspective: Despite its serious limitations, Google has stated that voice search with the Google Assistant makes up for 30% of all queries in some countries. This is likely because voice search is faster and easier than typing out a search query, especially on mobile devices. As mobile device traffic now makes up a majority share of online traffic worldwide (60%, rising at an average annual rate of approximately 1%), we can expect voice search and virtual assistants to increase in importance going forward too. This development might also benefit from a shift towards AR and VR, whether in the form of the Metaverse or similar, which foregoes keyboards and traditional input methods with buttons and keyboards, also putting voice commands front and centre.


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**Figure: Increasing share of mobile online traffic as a percentage of total online traffic (worldwide).**

**The end of graphical user interfaces?**

Indeed, if LLMs can deliver on what current capabilities suggest, then the flexibility they afford would completely outshinedwarf anything which is theoretically possible with graphical user interfaces (GUIs). After all, GUIs only allow for select inputs in a clearly defined manner. If there is no button to press for a specific function, the user wanting a button to exist will not make it appear. However, with a sufficiently complex LLM, the user just voicing the request will, as long as it’s theoretically possible, yield an outcome and likely the desired one. 

This considerable advantage of LLMs could mean a paradigm shift: Just like we saw a move from terminal command-style OS interactions to graphical user interfaces in the 1980s due to their lower learning curve, we might see yet another shift away from GUIs to us just speaking to our devices as if they were another human due to the heightened flexibility this approach affords. We’d request information, dictate notes, tell them to write an entire email or article for us with nothing but a few prompts (they’d fill in all the gaps or suggest an entire email up-front without us having to lift a finger!), and we’d follow their advice on how to reach the best Italian restaurant, cook a healthy meal, or listen to them correcting our form while working out based on input from smart devices.

No matter what the future holds, at this point we can be sure that our interaction with next-generation software will feel a lot more human. Reach out to the [Pomegranate Team](https://pomegranate.co.uk/contact) to chat about how we can help you prepare for the next-gen.

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The Natural Language Processing Revolution

Smartwatches are fast becoming the must have digital accessory. With the latest trends  focused on monitoring health and well-being through a small device strapped to your wrist , even the older generation are jumping on the trend and getting to know the newest technology. 

With the latest trends focused on monitoring health and well-being through a small device strapped to your wrist , even the older generation are jumping on the trend and getting to know the newest technology. 
 
But this hasn’t always been the case, would you believe the first AppleWatch was released in 2015, only for it to be deemed a total flop? For almost a year, sales remained far below expectations, trailing behind their wearable competitor Fitbit, whose fitness and health focus had a broader appeal, Apple learned their lesson, and pivoted their marketing accordingly, highlighting similar fitness features for subsequent Apple Watch releases.
 
As a result of listening to customers and paying attention to the competition, the Apple Watch (of course), is now the number one watch in the world, even ahead of established brands like Rolex, who have a 55% market share in the smartwatch sector. 
 
In 2019 Google saw the growth potential and acquired Fitbit and established watchmaker Fossil. Since they have been working diligently on their [Google Pixel Watch](https://www.techradar.com/news/google-pixel-watch), which might be a serious challenger to the Apple hegemony. 

**The public response**

Customers are not afraid to voice their opinions online, so using out Emotional Ignition tool, we automatically analyzed 
tens of thousands of tweets, to see what the big brands should do to improve their products. 
 
While users still have core concerns, like the lacking battery life of both the Apple Watch and Google Pixel or the fact that the either product locks you into a closed ecosystem of either iOS or Android, meaning you also have to buy an iPhone or Android phone to make use of them, consumers are getting more and more excited!
 
The biggest surprise is the enthusiasm that even Apple Watch users have for the impending Google competitor, comparing it favourable to the Apple product. This is a makeshift change and potential indicator of where things are heading. 

**Are Apple losing their game?**

In hundreds of tweets, users talk about their experience with iOS feeling sluggish and uncomfortable compared to what they felt handling the Google Pixel phone, and should this improvement in user experience be reflected on the latest watch, many would consider switching brands.  
 
In addition, customers praised the round and sleek design of the Google product.
 
All of these points are good product development comments Apple should consider in their next edition but nevertheless the competition will certainly make this space livelier. 
 
**The Challenge**

One of the key considerations for building smart watch apps is the smaller form factor and the challenges app developers face when creating these apps. This means a small display and tiny buttons for interaction, be they physical or touchscreen-based need to be carefully considered .
 
Only being able to process input via small buttons, little watch wheels or through a tiny touchscreen, creates a need for users to be able to navigate the app quickly and easily. The need to fiddle with buttons of any kind needs to be kept to an absolute minimum. Rather, apps need to be designed to be used with almost no input, such as through voice controls, simple touch gestures or arm movements detected by the gyroscope or accelerometer. This is a significant shift from smart phone app design principles, where users can be expected to navigate through a menu with multiple touches, or even enter information with a digital keyboard.
 
**Enhanced interaction design**

Working within these limitations, smart watches of the future could make use of other inputs and outputs to gain a significant advantage upon their competitors. Like voice controls that extend the capabilities of the smartwatch off of the screen, circumventing the need for a fiddly keyboard, so you can interact using other inputs. 
 
Google has been working on a miniaturised radar based chip, called Project Soli, that can track real-time motion and gestures of the human hand. This technology would afford users a whole new set of off-screen gestures that could allow them to tweak variables, toggle states and even navigate on the watch. 

<iframe width="560" height="315" src="https://www.youtube.com/embed/0QNiZfSsPc0?controls=0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Even without this technology, other competitors could add EMG sensors to detect muscle motions in the forearm or wrist to expand the range of controls. When coupled with haptic feedback, this could become a powerfully tactile user experience, which could easily replace smartphones in the future when paired with AR glasses. 
 
**At a flash**

Rather than smart phone apps, which are launched to be engaged with for a few minutes or hours, smart watch apps will be requested at a moment's notice, and only looked at for a few seconds before their expected function is fulfilled and attention wanders. It is the spontaneous want to check an important bit of information or control a linked device or smartphone app that drives this behaviour, not the want to sit down and take their time with smart watch app exploration. 
 
Because of this, smart watch apps need to be designed to be highly responsive, as users will expect information to be delivered quickly and efficiently on this platform. This is a challenge, as smart watch hardware is quite limited compared to what developers are used to from smart phones. Consequently, the app needs to be as simple and efficient as possible to provide this “at at glance” opportunity.
 
**A real lightweight**

Lastly, as users have expressed on social media a key consideration is battery life, as smart watches typically have much smaller batteries than smartphones. Apps need to be designed to be as power-efficient as possible. Consequently, it makes sense for the smart watch app to be partnered with a smartphone app, which does the heavy lifting on more capable hardware with sufficiently more stamina.
 
With the Apple Watch hitting its stride and the impending full demonstration of the Pixel Watch now is the best time ever to get into developing smartwatch compatible apps. Smartwatch app development is potentially highly lucrative in an expanding market, however the challenges faced by designers and developers are novel. All apps need to be lightweight, efficient, simple, easy to use, and always display crucial information using only simple gestures or touch controls. 

[Lets chat to dicuss the latest how we can help you understand your audiences. ](https://pomegranate.co.uk/contact)

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The explosion of the Smartwatch

Welcome to the first step towards gaining a comprehensive understanding of Google Analytics 4. In this article, we'll delve into some key terminology and metrics, providing you with a quick breakdown that can significantly enhance your business. By grasping these fundamental concepts, you'll be equipped to make informed decisions, optimise your strategies, and unlock the true potential of GA4 for driving success in your business endeavours. Let's dive in!


**Traffic and User Acquisition Report**

The Traffic Acquisition Report in GA4 shows the sources from which new and returning users originate. It provides insights into where website traffic comes from, including direct visits, organic search, referrals, social media, paid advertising, and more. Whereas, the User Acquisition Report focuses on how new users discover and access a website or app for the first time. It examines the channels and methods through which new users are acquired, allowing marketers to optimise strategies for attracting new visitors. While both reports provide useful information in their own right, by combining this data E-commerce businesses can gain a much more holistic view of customer acquisition and help focus resources and investments on the most productive channels for best results.


**User Lifetime Value**

User Lifetime Value (LTV) represents the overall value that a customer contributes to your business throughout their entire relationship with your company. This essential key performance indicator holds particular significance for E-commerce websites, as it enables you to discern the most valuable customers to your enterprise. Within GA4, you can effectively monitor LTV by implementing user-based custom dimensions. These dimensions provide valuable insights into the lifetime value of individual users, thereby offering a deeper understanding of your customer base's overall worth to your business.


**Revenue by Product SKU**

Average Revenue Per SKU represents the average revenue generated by a specific product during a defined period. With GA4, E-commerce businesses can easily monitor this information, which is especially useful to those offering a diverse range of products. By tracking revenue on a per SKU basis, you gain valuable insights into the profitability of each product in your catalogue. This data empowers you to make informed decisions, such as focusing on promoting best-selling products or strategising to improve the performance of underperforming ones. Ultimately, leveraging Average Revenue Per SKU enables you to fine-tune your marketing approach and maximise overall profitability.


**Engagement Rate**

In Universal Analytics, website engagement was traditionally measured using the bounce rate, which indicated the percentage of sessions on a specific page where no interactions occurred.

However, in the newer approach of GA4 (Google Analytics 4), the concept of Engagement Rate has replaced the sole reliance on bounce rate. Engagement Rate takes into account various factors, including:

- A page view session that lasted for at least 10 seconds.
- A session that triggered at least one conversion event.
- A session with two or more page views.

Since Engagement Rate is also determined by events triggered (conversions), it can provide a more comprehensive view of user interactions and their level of engagement on the website. This enhanced metric helps businesses identify opportunities that lead to a higher engagement rate, enabling you to optimise your strategies accordingly.


**Tags**

Tags are essential lines of code that reside within your webpages, serving the purpose of tracking specific user actions on your site. These actions could include various events such as signing up for a newsletter or adding items to their cart in your online shop. These Tags are sometimes referred to as pixels or snippets.

For those who are new to Google Analytics, it is highly recommended to set up a Google Tag Manager account. This platform allows you to efficiently manage and store your GA4 configuration tag, making it easier to track and analyse user interactions on your website. 


**Conclusion** 

While the features highlighted here provide valuable insights to shape your business strategy, GA4 offers a plethora of additional functionalities waiting to be utilised. To ensure your GA4 property is set up correctly and optimised to its full potential, or if you simply want to expand your knowledge, you can explore more details here -> [Link](https://pomegranate.co.uk/google-analytics)


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Getting to grips with Google Analytics 4

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In business, one thing always remains constant: the importance of user satisfaction. By delving deeper into the science behind user satisfaction paired with a well-crafted UX, we will explain how these two factors can greatly impact your business. Leading to increased customer loyalty, higher conversion rates, and ultimately, elevated profitability.

**Understanding the Science of User Satisfaction**

User satisfaction isn't just a fuzzy concept; it's a tangible and measurable phenomenon rooted in psychology and cognitive science. When users interact with a product, website, or application, their perception of the experience is influenced by various factors, including ease of use, aesthetics, functionality, and emotional resonance. Cognitive psychologists suggest that positive user experiences trigger the release of dopamine, the brain's "feel-good" chemical, creating a sense of reward and reinforcing positive associations with the brand.

Enter User Experience (UX) Design

UX design is the strategic discipline that leverages the science of user satisfaction to create seamless, intuitive, and delightful interactions between users and products. It's not merely about making things look pretty; it's about understanding user behaviour, needs, and motivations to design interfaces that provide meaningful value.

**Key UX design concepts:**

**Loss Aversion:** People tend to fear losses more than they value gains. Businesses can capitalise on this cognitive bias by emphasising the potential losses that users might incur if they don't take a certain action, thereby motivating them to engage with the product or service.

**Anchoring and Decoy Effect:** Anchoring refers to the tendency to rely heavily on the first piece of information encountered when making decisions. The decoy effect involves introducing a third option that influences users' decisions between two main choices. In UX design, cleverly placing a prominent call-to-action or introducing a decoy option can guide users toward desired behaviours. This can lead to increased average transaction values, as users may be more inclined to select premium or upgraded choices.

**Social Proof and Trust:** Humans are inherently social creatures who seek validation from others. Incorporating elements of social proof, such as user reviews, testimonials, or even showing the number of people currently using a service, can build trust and influence users' decisions positively..

**The Power of Habit Formation:** Habits are formed through repetition and reward. In UX, designers can leverage this concept by creating interfaces that encourage users to perform desired actions repeatedly. This might involve implementing gamification elements, like progress bars or badges, which tap into users' intrinsic motivations and prompt them to engage more frequently with your businesses helping to create a loyal audience. 


**Putting it all together**

The science of user satisfaction intricately weaves psychology, design, and technology to create an impactful user experience. Businesses that prioritise UX, elevate their chances of success in an increasingly digital world. Helping to foster a strong brand identity but also nurture the growth of a loyal and engaged customer base. 

If you want to learn more on how we're using these principles to benefit other businesses, [click here.](https://pomegranate.co.uk/pulse) 

Your bottom line will thank you for it.




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The Science of User Satisfaction


The countdown to Black Friday and Cyber Monday is on, and for online retailers, these are the two most significant shopping days of the year. It's a time when e-commerce businesses have the chance to boost sales, engage with their audience, and expand their brand reach. To make the most of this shopping extravaganza, meticulous preparation is key. 

In this article, we'll provide you with essential tips to ensure your business is primed for Black Friday success.

**1. Early Preparation Is Crucial**

The success of your Black Friday sales largely depends on how well you prepare in advance. Start the preparations early, and let your existing customers, as well as potential ones, know that Black Friday is on the horizon. Creating a sense of anticipation is vital in a market where consumers are increasingly aware of the event.

**2. Generate Excitement Among Customers**

In the weeks leading up to Black Friday, create a buzz around your brand. Many customers hold off on making purchases before Black Friday in anticipation of better deals. To counter this, give them a taste of what's to come. Tease your discounts, encourage newsletter sign-ups for exclusive deals, and build anticipation within your customer base.

**3. Optimise Your Website**

As you plan to drive more traffic to your website during Black Friday, it's crucial to ensure your site can handle the increased load. Website downtime during peak shopping hours can lead to missed sales opportunities and customer frustration. Upgrade your hosting and optimise your site for speed and responsiveness to make the most of the traffic surge.

**4. Invest in SEO and Content**

To stand out in the crowded digital landscape during the countdown to Black Friday, investing in search engine optimisation (SEO) and content marketing is essential. Create content that highlights your deals, provides valuable information to shoppers, and utilises relevant keywords. This will help your website rank higher in search engine results and attract more organic traffic.

**5. Post-Black Friday Analysis**

Lastly, plan for post-Black Friday analysis. After the shopping extravaganza, analyse data to identify trends, successful strategies, and areas for improvement. Use this information to refine your digital approach for future sales events.


As you gear up for the Black Friday and Cyber Monday shopping bonanza, remember that meticulous planning, strategic marketing, and exceptional customer engagement will set your business up for success during this peak shopping season. With the right approach, you can make the most of these pivotal sales days and boost your brand's visibility and profitability.

With that in mind keep an eye out for our upcoming promotion that will help skyrocket your black friday sales.



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Preparing Your Business for Black Friday 

Sruthi has been pioneering the concept of emotional and behavioural application into design thinking for over 5 years.

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The Power of Nudges 

Joe has been pioneering the blending of interaction design and behavioural science into design thinking for over 5 years.

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The Impact of microinteractions on business outcomes

We have been investing our resources into gaining a better understanding of people: the way we make decisions, our motivations and how we are influenced and engaged.

We at Pomegranate want to share our knowledge with you, to help your business go beyond the conventional barriers of conversion rate optimisation to unearth the true value of experience.

Sruthi has been pioneering the concept of emotional and behavioural application into design thinking for over 5 years. 

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So you're intrigued by behavioural design? 

### **Ever wondered how certain digital products can effectively engage and retain their users when so many others fail to do so?**

The answer could be in how the onboarding process is designed for your website or app. User onboarding, when done correctly, can have a profound impact on the overall experience of your product. This can make the difference between effectively engaging your user base and getting them to sign up, rather than having them drop off never to return. 

In this webinar, we go beyond conventional onboarding patterns to truly understand the science behind people’s behaviour to what gets them engaged and motivated to make decisions.


Building on her extensive knowledge of consumerism, she provides unique value in articulating customer insights into experiences that drive performance.

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Cracking the code to a powerful onboarding experience

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